Join Our International Team

At Nosto, we believe shopping should be personal and our people work to the best of their abilities to ensure retailers and brands are providing the best eCommerce experiences their customers deserve. With a global team spread across nine cities and seven countries, Nosto is a melting pot of backgrounds, personalities, and expertise. As a team of self-motivated, compassionate individuals who all get excited to make shopping just a little bit more fun, we set our goals high and we always make sure to have some fun on our way to reach them.

Nosto is looking for a Technical Solutions Manager (Sales Engineer) to join our EMEA team! You will be serving the German-speaking regions mainly, with some duties for English speaking countries (EU) when needed.

As a Technical Solutions Manager, you will be a universal resource for your respective region owning the technical integrations for all key accounts. You will be supporting your team with varying degrees of technical troubleshooting and pre-sales activities. The technical solutions manager has full ownership of all signed customers during their onboarding period and you will be in charge of all key accounts prior to them going live with Nosto.

Your success in this role depends on your ability to translate technical documentation into actionable dialogues with both business decision-makers and third-party technical implementations. If you thrive in an ever-changing environment with a fast pace, you might be a perfect match for us.

The role is very technical. We do not expect you to write any code but knowing how to make changes to templates and custom Javascript as well as API calls is a must.

Responsibilities:

• Providing technical pre-sales support to your business development team to answer any technical questions that arise during the sales process
• Serving as a primary technical point of contact mainly for our German merchants implementing Nosto into their ecommerce store and ensuring a smooth onboarding to Nosto.
• Ensuring regional targets are met together with your team serving as the problem solver and the primary regional technical expert
• Working together with a broad partner network to ensure integrations are well-built, stabile and continually evaluating further local development topics
• Extending current partner network together with regional partner manager or head of business development to ensure stable business growth
• Participate in events, trade-shows and other local opportunities to evangelize the product together with your regional team

To be successful in this role you need to:

• Be a social and outgoing team player. The role includes a lot of external communication with salespeople, managers, engineers, and CEOs of different-sized businesses, but also internal support for your regional team
• Understand how the internet works (basic server functionality, HTTP requests, e-commerce platform core functionality)
• Being able to gather, evaluate, and understand technical details, and further translating this into a format that nontechnical people can understand and technical people take action upon
• Understand the functionality of a e-commerce business, underlying sales funnel, and marketing techniques that make the business possible and lucrative
• Proven project management skills
• Have a minimum Bachelor’s degree in a relevant field
• 1-2 years of experience in customer-facing technical product role
• Fluent in German and English

We would be very impressed if you:

• Know the basics of front-end development and can spot errors in HTML, CSS, and Javascript code. We are even more impressed if you can write some code of your own
• Have experience in working on Shopify, Shopware, Magento and Bigcommerce e-commerce platforms
• Work in a headless environment while utilizing API infrastructure
• Have worked in the e-commerce space before, either for a e-commerce store or a third-party solution provider
• Have previously worked with key account management, preferably of a technical nature
• The Spanish language is a big plus

Benefits:

• Apple Devices
• Flexible working hours and remote working options.
• Opportunities to meet and collaborate with awesome team members from all over the world.
• An extra day off on your birthday!
• Subscription to Headspace, a meditation and mindfulness app
• About five weeks of vacation depending on the location

Nosto Supports Workplace Diversity

We are committed to Equal Employment Opportunity without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.