Our Guiding Stars are the values at the heart of our organization that drive everything we do. We are committed to creating meaningful change not only in our industry but also in the communities we engage with. If our Guiding Stars resonate with you, we encourage you to consider joining our team.

• Drive Results: We think big, work smart, and execute fast to transform the future of commerce
• Cultivate Belonging: We welcome diverse backgrounds and experiences, driving positive change through inclusion and teamwork
• Champion Customers: We go the extra mile for our customers to help them unlock their full potential
• Adapt Boldly: We’re curious and innovative, we take risks and grow from our failures

Are you an IT professional passionate about problem-solving and eager to make an impact? Our rapidly growing cloud-based company is looking for a motivated Technical Support Analyst to join our diverse team in Munich (hybrid role, 3 days in the office). Our team members are located across Munich, Berlin, Durham, and other parts of the world. 

In this role, you will:

• Provide exceptional first-line technical support to a global workforce, resolving issues related to Macs, Google Suite, and our suite of corporate applications.
• Maintain the health and stability of our company network through proactive troubleshooting and monitoring.
• Manage hardware logistics, including scheduling shipments and maintaining an accurate inventory.
• Contribute to the development and implementation of new IT processes and procedures.
• Champion IT initiatives and collaborate with the global technical team on company-wide projects.
• Perform additional duties as assigned.

To be successful, you will possess:

• Experience in a technical support role, ideally supporting Mac environments, networks, and various applications.
• Proficiency in Google Suite administration, Atlassian Cloud and Slack.
• Working knowledge of local network infrastructure, including components like routers, switches, and firewalls.
• Excellent problem-solving and troubleshooting skills with a methodical approach.
• The ability to prioritize, manage multiple tasks effectively, and meet deadlines.
• A strong customer service orientation with a commitment to user satisfaction.
• The ability to work independently while collaborating effectively with a team.
• Advanced proficiency in English and minimum of B1 in German.

We care about your Growth and Well-being

💰 Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits  and perks

☀️ Workation: Up to 60 days/year from a country different from your base country  

💻 Open Learning & Development Budget

📚 ct Academy: Regular internal training sessions

🙌 Our Benefits: Check them out here

⌚️ Flexibility: Morning person or night owl? We believe in outcome and motivated employees

🚀 Mindset & Growth: A diverse workspace with an open, international culture & learning environment

Are you ready? Come grow with us!

We are all different and that is what makes us stronger! We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company better.

commercetools celebrates being a diverse environment and is proud to be an equal opportunities employer. If your professional profile aligns with our specific hiring requirements and company culture, then we encourage you to apply. We will assess your competencies, future potential, approach to learning and self-development and passion, and not your age, color, national origin, religion, gender, gender identity or expression, sexual orientation, familial status, genetics, or disability.