The Technical Services team is at the heart of the Doctolib ecosystem with the mission to improve our user experience by helping other teams solve highly technical issues. As a Technical Support Partner you will help other teams during our users’ onboarding phases providing them with your support and expertise on the most technical tasks and configurations..

Your responsibilities include but are not limited to:

1) Support Sales, Deployment and Onboarding teams during the entire users’ installation/onboarding phase:

• Manage and optimize the integration of users data, in order to import them correctly into Doctolib
• Ensure high quality of service during the onboarding of practitioners on Doctolib
• Setup, install and troubleshoot API connectors with our partners
• Answer technical questions and define solutions to overcome obstacles encountered
• Contribute to the improvement of the existing processes in order to offer an effective, efficient and smooth experience to our users

2) Link Engineering teams with our users:

• Collect feedbacks from your daily meetings with our users and share meaningful information with the product teams
• Contribute to the continuous improvement of data integration processes (analyze, identify, resolve and improve)
• Interact with the sales, customer support and development teams to improve the product and document all the problems faced

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you: 

• Have a mothertongue level in Italian and are fluent in English
• Have a Bachelor's degree in a STEM field (or a related field) with a minimum of 2 years of relevant professional experience as a technical support / technical customer care 
• Are an excellent communicator with both technical and non-technical audiences (e.g. explaining a technical issue to a non-technical person) 
• Always work with a strong solution-oriented and customer-first approach with extra attention to details
• Understand very well application architectures/interfaces, their data flow and interfacing 

Now, it would be fantastic if you: 

• Have a good understanding of data import automation flows and experience with data manipulation and data cleaning processes (Regex expression, VBA, Advanced Excel Formula)
• Regularly used ETL (Talend) and are able to handle data in various formats (eg. JSON, CSV, SQL, etc)
• Are proficient in Python/HTML/Javascript with coding experiences as well as experience in SQL and E/R databases.
• Can say you have strong knowledge of Microservice architectures and  REST/SOAP APIs
• Have experience in technical support: able to identify/characterize an anomaly and develop a first investigation in a timely manner

• Employee share plan for every Doctoliber
• Supplementary Health Insurance
• Partnership for retirement funds with Ciao Elsa
• Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
• Wellbeing program (free mental health and coaching offer with our partner moka.care)
• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• Sport Partnership with FitPrime
• Reimbursement of public transportation

• Talent Acquisition Interview
• Take-home test
• Test restitution
• Hiring Manager interview
• Reference Check

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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If you wish to exercise your rights or if you have any questions about the processing of your data, you can write to us at hr.dataprivacy@doctolib.com.