At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Role

As a Technical Writer at Cloudflare, you play an important role in the Product Content Experience (PCX) team. You will partner with engineers, product managers, customer-facing teams, and users to develop and improve content. You will be the first to explain new products and features, impacting and influencing the content experience of a product used by millions of people daily. If you are excited to work with an audience ranging from Wordpress bloggers to development teams at Fortune 100 companies, come help us make the internet better!

Beyond content development, you will have the opportunity to dive in and create code samples and tutorials –– with thousands of new users signing up every day, your content will very likely be part of their first experience with Cloudflare.

Responsibilities

• Create and edit product documentation according to company guidelines, varying from support content to product and developer documentation.
• Collaborate with content experts and project managers to distill complex, broad concepts about products into usable and accurate documentation. 
• Work closely with a variety of product, engineering, and customer-facing teams to document how to use new product features to both technical and non-technical users.
• Work independently and manage multiple simultaneous projects.
• Own, create, and help manage all product and support content.

Requirements

• Strong verbal, written, and interpersonal communication skills - must provide samples of excellent technical writing skills
• Each sample should be 500-1,000 words in length, and at least one sample should be a technical procedure
• 1-3 years of professional technical writing experience for technical and general consumer audiences
• Strong interest and comfort with technical subject matter
• Familiarity with databases, HTML, Markdown, CSS, and JSON
• Bachelor's degree or higher in English, Technical Communication, or other major with writing-intensive component and/or a technology emphasis 

Bonus Points

• Familiarity with JavaScript, Python, Git, Mercurial, or other modern programming languages and frameworks
• Knowledge of web servers, networking, HTTP, DNS and command line tools on Linux, Windows and Mac
• Experience with multimedia and graphic design

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.