The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

What You’ll Do

As a Customer Success Manager (CSM) you will showcase your “Customer First” attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams.

Specifically, You Will...

Operate as the main point of contact with ThousandEyes customersLaunch and on-board new customers, and set them up for success with the platformPrepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growthBecome a trusted adviser for the partners and operational teams via the ThousandEyes platformUnderstand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growthEnsure the timely renewal communication and closureConduct business reviews with customers, tracking outcomes and follow-up itemsForecast and track key account metricsIdentify and qualify growth opportunities, collaborate with sales teams to drive closureDrive customer renewalAssist with high severity requests or issue escalations as needed

Qualifications

A standout 'customer first' attitudeOutstanding communication and problem-solving skillsExcellent listening, negotiation and presentation skillsProven background in lead generation and prospectingAt least 1-2 years of professional experience with closing experience in software salesAbility to work with various business unitsHighly organized with outstanding follow-up skillsTechnically adept, understanding of software and how businesses use softwareSaaS experience a plus, but not requiredPassion for cloud technologies4 Year Degree preferred or equivalent experience in SaaS and Cloud technologiesExcellent verbal and written communication skillsCisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.