The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a black box our customers cannot see or understand.  

Our Internet and cloud intelligence platform delivers the only collectively powered real-time view of the Internet and private networks, cloud, and SaaS platforms, helping enterprises and service providers identify problems before they impact revenue, damage brand reputation, or halt employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within the Cisco Networking Business Group and is the Network Assurance solution for Cisco across the Cisco Networking Cloud and Cisco Security Cloud. ThousandEyes is also a foundational component of Cisco’s growing Full-Stack Observability (“FSO”) business. 

As a Strategy & Planning Manager for the ThousandEyes Customer Success organization, you will drive excellence by identifying, developing, implementing, and improving business processes and initiatives. Your key stakeholders will be the Customer Success leadership team. You will contribute by shaping strategy, building & executing operational plans, driving key initiatives that translate to sales growth, and delivering on strategic & tactical ‘run-the-business’ imperatives. This role requires engagement with teams including Customer Success Management, Customer Success Specialists, and Adoption Engineers as well as global sales S&P, business units, channels, and other cross-functional organizations.

• Strategy & Planning: Understand ThousandEyes' Customer Success and sales strategy, priorities, and go-to-market plans. Establish and clearly articulate sales plans to support the business; execute growth programs and initiatives; develop sales incentives; competitive programs; provide business intelligence to offer strategic insights and spur new programs; and conduct fiscal year planning.

• Program Management: Drive and manage strategic GTM (Go-to-Market) initiatives and programs. 

• Customer Retention and Expansion: Handle forecasting; manage onboarding and adoption programs; develop sales tools & processes; create segmentation and coverage models; facilitate QBRs (Quarterly Business Reviews); and maintain business metrics and reporting; perform general operations.

• Sales Enablement and Acceleration: Create and deliver training programs; manage scale initiatives; support deal acceleration programs; support various events.

• Cross-Functional Alignment: Drive cross-organizational collaboration, alignment, and execution around key strategic initiatives; apply operational rigor to ensure execution and impact.

• Performance Principles: Serve as a trusted advisor; be proactive; continuously improve; pursue excellence; master the craft; challenge the status quo; demonstrate strong execution.

Qualifications

• 3-5 years of experience in a related role (finance, consulting, Customer Success operations, business operations, sales operations, among others), with strategy and planning experience being a plus.

• Strategic thinker and analytical by nature; you understand the numbers and are energized by problem-solving.

• Experience with cross-functional collaboration, building relationships, and driving success in a matrixed environment.

• Strong verbal and written communication skills; ability to engage with stakeholders at all levels.

• Comfortable in a fast-paced, dynamic environment where you are empowered to make decisions and drive the business.

• Strong project management and organizational skills; proactive; detail-oriented; curious and flexible. You enjoy variety and are willing to take on different roles and responsibilities as business needs evolve.

• You love a challenge, always have your teammates' back, and find inspiration in working with others to achieve success. A true team player.

• Tool Proficiency: Strong proficiency in Excel, including pivot tables, SUMIFs, VLOOKUPs, and other advanced functions. Experienced in creating presentations with PowerPoint and using Salesforce effectively. Familiarity with FINBI, Cisco Ready, and CCW is beneficial but not required.

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.