SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

TRAINING COORDINATOR

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support Team, you will ensure we meet our unique customer needs by developing and implementing our training program.  

In this role, you will onboard new customer support associates, coordinate with the SpaceX recruiting and onboarding team, organize on the job training, and host initial training courses. You will be a main point of contact for all new teammates, organizing their first two weeks of training and continuing to develop them throughout their careers. You will also work closely with the lead training coordinator as well as the technical trainer to align on training program goals. We are looking for someone detail-oriented, analytical, and excited to help our team build a strong operational foundation for our learning programs. 

RESPONSIBILITIES:

• Train new employees on the Starlink product and service.
• Prepare and host initial training classes for new members of the Starlink Support Team. Provide seamless onboarding by ensuring equipment and login permissions are granted prior to start date.
• Ensure logistics and coordination for training programs by facilitating/scheduling workshops, booking rooms, printing/preparing all materials, sending communications to participants, and setting up conference rooms.
• Regularly review general training material; make updates and adjustments based on feedback and changes to processes.
• Track, maintain, and order training supplies as needed.
• Track access and permissions based on training completion by team member/role.
• Attend hiring events, and participate in interviews.

BASIC QUALIFICATIONS:

• High school diploma or equivalency certificate.
• 2+ years of experience in a front-lines customer support role.
• 1+ years of experience hosting training or coaching others.

PREFERRED SKILLS AND EXPERIENCE:

• 1+ years of experience with training, learning and development, adult learning theory, service design, or content management.
• Experience developing training and onboarding content.
• Excellent written and verbal communication skills.
• Experience with project management; being detailed and organized. 
• Written/verbal business fluency in Spanish, French, and/or Portuguese.   

ADDITIONAL REQUIREMENTS:

• Willing to work overtime and weekends as needed.
• Willing to travel to support trainings across multiple sites – up to 10%.

COMPENSATION AND BENEFITS:                  

Pay range:      

Level 1: $27.00/hour  

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.  

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.