The Wayfair Delivery Network team manages all of Wayfair’s logistics operations from our suppliers to our warehouses or direct to our customers. We strive to continually delight our customers by providing the most transparent, reliable, and exception free end to end delivery experience in the industry. We believe in repeatable, scalable data and process driven management while embracing Wayfair’s entrepreneurial creative and fun atmosphere.

What You'll Do

• Responsible for the daily coordination and execution of dropship supplier inbound truckload & LTL activities across all major North American markets.
• Liaise with key stakeholders to relay critical network updates, such as fulfillment center capacity availability, carrier performance, and inventory volume fluctuations.
• Manage carrier partners to ensure daily execution of all movements, review performance, and develop improvements to the supply chain based on business priorities.
• Report to leadership on weekly performance metrics and implement solutions to drive improvements. 
• Serve as a team leader by providing entry level colleagues (both internal and external stakeholders) a point of escalation and expertise. 
• Manage daily upwards of 100-200 emails and attend meetings between carriers, our suppliers and our corporate team members. 
• Uphold Wayfair Standard Operating Procedures and Key Performance Indicators across the transportation network.

What You'll Need

• Bachelor’s Degree plus 1+ years of logistics or equivalent experience.
• Carrier planning experience with OTR or LTL carriers preferred.
• Proven track record in building relationships and handling operational exceptions with appropriate communication, and levels of engagement.
• Experience with Transportation Management Systems preferred (EDI load tendering to carrier companies).
• Demonstrated examples of process improvement and KPI measurement and reporting.
• Proficient in Excel/Google Sheets.
• Able to collaborate effectively with multiple cross-functional teams.

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.