At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

We are looking for a Special Operations Threat Investigations Analyst on Cloudflare’s Trust and Safety team. If you’re passionate about making the web safer, have extensive experience investigating, and building things that benefit others, are driven to execute at warp-speed, like solving problems yourself and enabling technical teams to be productive and move quickly, we’d love to talk.

In this role, you’ll perform investigations, assist in maintaining systems, plan requirements, identify risks, and communicate clearly with project stakeholders. You will coordinate closely with our engineering teams on tooling gaps and requirements, and the best place for existing tooling to live. You’ll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving. Passion for Trust & Safety or Information Security, and a track record of successfully managing the delivery of complete technical projects is a requirement.

• Conducting threat investigations related to potential misuse of Cloudflare’s platform.
• Analyze external abuse trends to provide actionable insights that guide the priorities and investments of the Trust & Safety and Cloudforce One teams.
• Maintain existing systems that are owned by Trust & Safety.
• Contribute to the achievement of success metrics by ensuring coverage of platform abuse, delivering actionable intelligence reports, and driving measurable threat mitigation outcomes.
• Create high-quality reports and executive briefings on abuse trends and investigative findings, ensuring clarity, visibility, and actionable insights.
• Conduct ongoing research into emerging trends, tools, and methodologies to enhance platform abuse monitoring and uphold industry leadership.
• Promote a culture of innovation, growth, and collaboration while building strong partnerships with internal teams.
• Foster strategic partnerships with industry peers and key stakeholders to support joint investigations, enhance Cloudflare’s visibility into internet-wide abuse, and share best practices for addressing emerging trust and safety threats.
• Develop and update Trust & Safety policies, procedures, and other documentation, as needed, especially related to investigations.
• Assist in fleshing out system and tooling needs that are as yet unmet and write the business case to justify investing in new solutions.
• Make use of opportunities to boost team efficiencies, standardize workflows, and improve the structure and quality of data.
• Coordinate with the Trust & Safety Engineering team to advise on business and environmental changes, whether these be internal (e.g., new or improved Cloudflare features and products) or external (e.g., new regulatory requirements).
• Ensure that our systems comply with the company's security and access policies, such as the use of access restrictions and audit trails.
• Shepherd, and participate in, the user acceptance testing of systems and tools prior to deployment.
• Track and resolve open system issues in a timely manner.
• Provide mentorship and guidance to members of the Trust & Safety team.
• Participate in on-call schedules.

• 6+ years of experience in threat investigations, threat intelligence, or Trust & Safety/Information Security within a related industry, with a strong focus on investigations.
• We are looking for a critical thinker who thrives on solving challenges in partnership with teams across Cloudflare.
• You are comfortable with a degree of ambiguity and display high levels of bias for action and ownership.
• The right candidate will possess a strong desire for improvement, and will have a well-rounded technical background in a number of infrastructure technologies, web services architecture and security.
• You should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.
• This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done.
• Maturity, high judgment, negotiation skills, ability to influence, analytical talent and leadership are essential to success in this role.
• Strong communication skills across technical and non-technical audiences.
• Proficiency in SQL and data analysis tools (e.g., BigQuery), with demonstrated ability to query, analyze, and manipulate large datasets using advanced data analysis techniques to extract actionable insights that support investigations, drive reporting, and data-driven decision-making.
• Experience with one or more of the following languages or technologies is preferred: Python, JavaScript, Go, Node.js, Cloudflare Workers, browser scripting/snippets, shell scripting.

• You understand DNS and how the Internet works.
• Experience operating and maintaining websites.
• Have experience working closely with Public Policy and Legal teams.
• You’ve built and maintained systems, or tooling, for a Trust & Safety team.
• You understand the important legal and Trust & Safety requirements of being a hosting provider.

Compensation

Compensation may be adjusted depending on work location.

• For Colorado, Illinois, Maryland and Minnesota based hires: Estimated annual salary of $140,000 - $171,000.

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.  Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!  The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Please note: This job description is intended to provide a general overview of the role and may be modified as necessary to align with the company's evolving needs.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.