About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

The Opportunity:

The UX Research Team strives to understand traveler needs and behaviors to provide an exceptional user experience on Agoda. To that end, we use a variety of different methods, including surveys, usability tests, and 1:1 interviews. 

We’re looking for an excellent communicator who is knowledgeable about research to join our team. As a User Research Coordinator, you will help support research from beginning to end, including participant recruitment, user interviews, survey design, and data analysis.

In this Role, you'll get to: 

• Help recruit participants by working with external vendors and internal data teams
• Help design studies to uncover user needs and measure perceptions, attitudes, and behavioral intentions
• Help execute end-to-end primary research using a variety of different methods
• Help triangulate research findings by pulling and combining different data sources (e.g., interviews, surveys, behavioral logs)
• Work independently and autonomously in executing tasks
• Work cross-functionally with design, product, content, and marketing teams
• Communicate results and help inform product development

What you'll Need to Succeed:

• Bachelor’s degree in Psychology, Sociology, Human-Computer Interaction, Statistics, Communication, Information Science, Media Studies, Computer Science, Economics, or a related field
• Knowledge of basic qualitative and quantitative methods such as 1:1 interviews, usability tests, and surveys
• Effectively prioritize and manage multiple research projects in fast-paced settings
• Interest in executing hands-on, primary research
• Interest in learning new methods and tools
• Speak and write fluently in English

It's Great if you have:

• Experience with survey design and response effects
• Experience with online survey platforms (e.g., Qualtrics, Alchemer)
• Experience with content management systems (e.g., Mailchimp)
• Experience with travel products, user-centered design, or product development
• Experience coding in SQL, R, Python, or equivalent
• Understand statistical analysis methods such as t-tests, chi-square tests, linear regressions, and ANOVA

#Bangkok #Thailand

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.