Candidates for this position are preferred to be based in Boston, MA and will be expected to comply with their team's hybrid work schedule requirements.

Who We Are

The Storefront team is responsible for designing, building, analyzing, and managing all of the customer facing digital experiences for Wayfair -  across our six brands, all platforms (web, iOS, Android), in all the countries Wayfair operates in. This role is for someone who is passionate about user research and human centered design, and has a desire to help deliver positive consumer experiences through research.

What You’ll Do

As a User Researcher on the Storefront team, you will be empowered to plan and run research projects end-to-end, including defining clear problem statements, framing project goals and ingoing research assumptions and questions, scoping and selecting the appropriate methods and tools, supporting in recruitment, running/facilitating research activities, analyzing and synthesizing data, sharing and socializing findings, etc. Ultimately, you will influence and persuade cross-functional leaders and more senior partners to act on your findings.

What’s Required

• A curious, self-directed learner who soak up opportunities and experience, with at least some exposure / experience in a social research field (sociology, behavioral science, HCI, etc), if no/limited professional experience in the field
• Collaborative - you will be working with many stakeholders and cross functional teammates
• Mixed methods proficiency is ideal - you will be designing, conducting and analyzing both qual and quant research.
• Product centric - your research will be focused on the digital CX and helping product and design to discover and deliver on new opportunities. Experience working with tech or e-commerce companies/clients is a nice to have
• Communication and storytelling skills - you must be comfortable presenting your findings in ways that audiences of different disciplines & seniority can understand and act on
• Research recruitment / outreach skills - you are / would be comfortable recruiting participants for research studies
• Research tools proficiency a bonus: familiarity using various research tools such as usertesting.com, Optimal Workshop, Survey Monkey, Full Story, Qualtrics, R, etc.
• Design Thinking Mindset - you will be asked to support preparation & facilitation for ideation sessions and support in rapid iteration
• Growth mindset - eager to learn and try new things, open to feedback, open to working with new teams etc

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

We are looking forward to your application!

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.