Wise is one the fastest growing companies in Europe and we’re on a mission: to make money without borders the new normal. We’ve got 16 million customers across the globe and we’re growing. Fast.

Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. 

So, we’re building a new one.

We need a Service Management Technician to join our mission and help us build a global platform that’s scalable, reliable and secure. 

About the role 

We are looking for an IT Technician supporting internal (and in some cases external) users with their access management related questions and requests and lead projects related to service specific improvements or automation. You have at least 2 years of experience in relevant fields and are capable of diagnosing and solving problems based on customers' non-technical descriptions. You also have excellent communication and customer service skills.

Our team is a small global team with team members in the US and APAC region providing support to internal and external collaboration partners by resolving tickets according to agreed SLAs. In addition, the team is participating in different technical projects resulting in automation or streamlining of services according to pre-agreed requirements.

We operate on a strong belief in automation, programmatic implementation, and reusable design. We’re looking for people who can step back and think holistically about the ecosystem, but also follow through and help implement the design; drawing on the resources across the rest of the platform tribe.

As we grow we need to sustain this growth by continuously iterating on the services we run, with a focus on availability, security, and ease of use. We’re looking for a technician with relevant experience who can resolve technical requests and deliver simple solutions to help our teams achieve our mission with speed and confidence. 

What will you be working on?

• Solve IT Access Tickets in Jira within the SLA timeframe;
• Manage projects related to service specific automation or improvement
• Responsible for keeping the documentation of our services and processes up to date;
• Make suggestions on how to improve the processes related to our applications or to the service itself;
• Onboarding and off-boarding tools according to internal policies
• Making standard predefined changes in our services with necessary documentation updated.

What do you need?

• A degree in Information Technology or related field or technical certification in the industry or 2 years of working experience in the same field;
• The ability to work independently;
• Excellent customer service and communication skills; 
• The ability to diagnose and solve problems based on customers' non-technical descriptions;
• Strong working knowledge of equipment and tools in use, adaptability to learn the use of new applications;
• Technical project management knowledge
• Experience in working with Atlassian products;

Interested? Find out more:

• How we work – a practical guide
• Wise Vlogs: Omar, Engineering Lead
• The Wise Tech Stack, 2022 Edition.
• Our Engineering career map
• Scaling our Infrastructure; how we make it work
• Wise Engineering – https://medium.com/wise-engineering

What do we offer: 

• Starting salary: 25 800 - 30 600€/yr + RSU
• Numerous great benefits in our Tallinn office

Key benefits:

• Flexible working – whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.