We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it's an opportunity for you to bring diversity, ideas and energy to UserTesting.  If you'd like to hear more about it, watch our short video

Under the guidance of the UX Writing team, the UX Writing intern will work on content strategy to benefit the exciting and evolving capabilities of our platform. The intern will help drive, facilitate and ideate our strategic efforts to improve product decisions across the developmental process in a way that adds value to the user experience. 

During the internship period, the intern will take on a dedicated project to improve our content design practices. As part of their assignment, the intern will learn about best practices for UX writing as well as writing for accessibility and localization management. 

The team: 

We are a cross-disciplinary group made up of writers, designers and researchers. Our team works closely with engineers, data scientists, product managers and other specialities to design and build the platform our 3,400 customers rely on for human insights in their own design process. 

We are collaborative by nature, user-centered (obviously) and passionate about delivering a product that meets the needs of our customers and participants. 

Our culture is one of kindness and inclusivity and we encourage and support each other to be our true selves at work believing that we produce our best work in this way. 

What you will do:

• Gain experience in the end-to-end content design process 
• Learn how to effectively communicate solutions to a wider team of colleagues and receive and incorporate feedback on solutions
• Learn more about accessibility and inclusive design in UX writing 
• Gain familiarity with design and collaboration tools 

What we’re looking for: 

• Attention to detail and demonstrated passion and commitment to quality 
• Excellent written and verbal English communication skills 
• High communication and teamwork skills 
• Be open to receiving feedback and constructive criticism 
• Eager to learn, collaborate, and work with feedback from the design team and cross-disciplinary partners
• Interest in user experience research principles and practices and how to use data to provide informed user insights 
• Familiarity with design software tools like Figma 

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.