LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, nd reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview

Welcome to the Design team at LivePerson! Here you will be working on a rich and multi-layered SaaS platform that is being used daily by some of the biggest brands in the world. We are a leading player in enterprise-to-consumer communication, using the most advanced AI tools in the market.

As a UX/UI designer, you will work closely with product managers and development teams on the company’s top products. You will have a direct impact on brands and users across the globe who count on our tools for call center operation, automation, and monitoring.

You will:

• Collaborate with cross-functional teams, including product managers, developers, and other stakeholders, to translate business goals and user needs into intuitive and visually appealing designs.
• Conduct user research and usability testing. Gather feedback to inform design decisions and enhance the overall user experience.
• Develop wireframes, prototypes, and high-fidelity designs to effectively communicate design concepts and interactions.
• Create user personas, journey maps, and other design documentation to ensure a deep understanding of target users and their workflows.
• Work closely with development teams to ensure seamless implementation of designs and maintain design consistency across products.
• Advocate for user-centric design principles and contribute to a culture of design excellence within the organization

You have:

• Proven experience as a UX/UI Designer in a mid to senior-level role  (3-5+ years).
• Strong portfolio showcasing a range of UX/UI projects, including SaaS products and B2B solutions.
• Proficiency in design tools such as Figma.
• Knowledge of interaction design, information architecture, and usability principles.
• Experience with user research methodologies and usability testing.
• Excellent communication skills with the ability to present and articulate design decisions to diverse stakeholders.
• Ability to work from midday - evening (Advantage).

If you are passionate about creating outstanding user experiences for SaaS products in the B2B space and possess the required skills and experience, we invite you to apply and be a key contributor to our innovative and collaborative team.

Benefits:

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.