StepStone is a rapidly growing Global Private Markets firm who provides customized investment and advisory solutions to some of the most sophisticated investors in the world. With $640 billion of total capital allocations, including $143 billion in AUM, we are highly diversified in the private markets across the globe and provide creative solutions to solve for the objectives of any investment program.  With a culture built on entrepreneurialism, partnership and being a team within teams, our firm offers joiners the opportunity to think out loud, collaboratively.

StepStone is seeking a client service and operations professional to manage relationships and processes designed to support the global business development efforts offering the firm’s semi-liquid, open-ended private market funds. The selected candidate will interact and collaborate with various internal departments including business development, due diligence, fund accounting, fund operations, operational due diligence, legal and compliance. The individual will communicate frequently with our global business development team, executive leaders of the firm, prospects, clients, third-party administrators / transfer agents, legal firms, translation services, clearing and custody firms, distribution platforms and other third-party vendors.

The position requires excellent communication and interpersonal skills as well as a proven track record in managing competing priorities. The person should have a solid understanding of private market investments with knowledge of handling the operational onboard of private wealth institutions and high net worth clients.

To excel in this role, the candidate must enjoy working in a fast-paced, team-oriented environment managing numerous concurrent workstreams.

• Manage third party vendor relationships and develop key performance indicators (KPI) to track performance against expected services.
• Develop regular communication with the relevant internal and external parties to manage the day-to-day operations and ensure the client onboarding process is moving quickly, efficiently, and professionally.
• Identify, onboard, and manage distribution, clearing/custody and/or technology platforms to enhance the client onboarding experience.
• Coordinate new or volume-based jurisdictions with legal for marketing/investments.
• Develop and implement processes for new initiatives and technologies including new and existing reporting requirements of distribution platforms, clients, and other stakeholders.
• Develop and track solicitation and jurisdictional-based investments to ensure alignment with regulatory compliance.
• Design, implement, and continuously review operational processes for the non-US business to ensure they are scalable, efficient and provide for a seamless, positive client onboarding experience.
• Develop and track internal KPIs, metrics, and checks to track business growth, identify resource constraints, limit errors, and report the most relevant results to senior management to enhance the decision-making process.
• Build a strong relationship with the firm’s AIFM by providing transparent communication around distribution efforts and working alongside the team to ensure regulatory compliance.
• Prepare distribution and investor updates for inclusion in non-US board resolutions and/or materials as needed.
• Supervise the creation of pitch books and investment proposals for large platforms, private banks, family offices or other prospects.
• Collaborate with various teams to create reporting materials, guides, and other resources to support efficient business operations.
• Supervise the due diligence phase of global prospects ensuring the relevant teams are doing their part in a timely, efficient manner.
• Proofread marketing materials and support collaboration across teams.
• Assist and lead various projects and analyses for the private wealth and business development teams.

• Team player with a strong work ethic and an interest in private markets and/or private wealth.
• Strong project management skills.
• Ability to work independently while being a collaborative team player.
• Highly organized and self-directed individual who pays close attention to detail and can multi-task among various projects.
• Committed to meeting deadlines and progressing workstreams across multiple teams with limited supervision.
• Effective and clear communication skills, both verbally and written, with all levels of personnel, both internal and external.
• Strong problem-solving capabilities with proven track record of leading projects and initiatives from beginning to end.
• Highly motivated, ambitious, individual with a growth mindset that flourishes in a challenging, fast-paced, and professional environment with frequent shifts of priorities as business needs dictate.
• Proficiency with Microsoft Excel, Word, and PowerPoint

• Bachelor’s degree in administration, finance, accounting, business, or other related degree
• Minimum 7 to 10 years of fund operations and/or client service experience.

www.stepstonegroup.com

About us

Working out of 26 offices in 15 countries, StepStone has a truly global viewpoint.  As people are our biggest asset, we offer resources to help our employees reach their full potential.  Our principles are based on integrity, transparency, respect and creativity, which together define how we do business.  

Join us

When you choose to work at StepStone, you'll find a group of professionals who are passionate about anticipating changes, solving problems and working together to make it all happen. Our integrated global team shares insights into how managers think and operate, as well as how they might perform.  

StepStone offers a competitive compensation package including salary and incentive compensation for all full time hires, as well as a comprehensive benefits package.

Benefits

We offer a range of benefits which include comprehensive healthcare, strong retirement plan, a mental health well-being program, paid time off, student loan repayment program for our US office locations, and several wellness initiatives.

Disclaimer / Policy Statements

At StepStone, diversity, equity and inclusion are an integral part of our culture. We are an Equal Opportunity Employer that strives to create an inclusive environment that empowers our employees and allows them to be heard, regardless of title or tenure.  Our organizational community features multiple Employment Resource Groups representing our dedication to Diversity, Equity & Inclusion.  

As an Equal Opportunity Employer, StepStone does not discriminate on the basis of race, creed, color, religion, sex, national origin, citizenship status, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by law.

Developing People at StepStone

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