At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

The Product Operations team at Cloudflare is chartered with driving programs and systems to deliver value to customers and prospects faster than any other company in our market.

As part of the Product Operations team, this role is pivotal in developing and executing on the overall strategy and driving the business performance, product adoption, and customer satisfaction of our products. Reporting to the CPO, this role puts the customer first, can anticipate their needs before they arise, and guides both roadmap and go-to-market outcomes.

The team orchestrates activities across the entire lifecycle of our product, including: 

• Roadmap planning and reporting
• Product lifecycle management
• Cross functional engagement with engineering, support, customer success, customer support, marketing, legal, pricing and packaging, product marketing, solutions engineering, and sales
• Post-launch activities and tracking
• T&E budget
• Customer insights and voice of customer 

 The ideal candidate will have: 

• 12-15+ years of experience with the entire lifecycle of a product
• A proven track record of driving product and cross functional teams to success, and scaling a SaaS platform
• Experience with M&A, pricing, and business operations
• Experience leading high impact, cross functional and diverse teams
• Experience speaking and working with executives
• Ability to influence and lead across the entire organization

About the Department

The Product organization at Cloudflare is made up of Product Managers, Product Designers, Product Content Managers and Product Operations Managers.  We love to learn, collaborate, and solve large-scale problems. Your work will impact and influence products used by millions of people and thousands of companies daily. Working within the department and across-functions in an inclusive, hands-on and respectful way will be key to your success and the success of the Product organization in general .

Desirable skills, knowledge and experience

• 15+ years previous experience in leadership roles in Product Operations, Product Management, Engineering Management, Customer Success, or Pre/Post-Sales. 
• Deep technical expertise, curiosity and a solid understanding of networks and the Internet.
• Strong understanding of how Internet traffic flows and how logs and data are created and stored. 
• Deep experience in the Cloud Software and/or Cybersecurity industries.
• Proven track record working with diverse teams and working across-teams.
• Deep empathy with, and understanding of customer needs.
• A detail-oriented mindset with a hands-on approach.
• Excellent written, visual and verbal communication skills.
• Customer-centric mindset with the capability of translating customer needs and customer experiences into the product development process.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.