Strength in Trust 

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust's technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge

Reporting to the SVP, GTM Strategy and Operations, you will bring your passion for for excellence, transformative work and changes delivered at scale to drive the success of the Customer Experience organization. You will work both through others and drive strategic changes yourself. As we continue in our transformational journey, you will deliver key initiatives on time, keep stakeholders aligned and work with a “better, never best” mentality to bring continuous improvement to your operation. 

Your Mission

• People Leadership – hire, manage and develop a high performing team of managers and individual contributor looking after all pieces of post sales activities including customer success, customer support and professional services 
• Business Partnership – provide thought leadership and become the glue of the post sales leadership team. Be an operations driver, enable fast decision-making processes with quality outcome focus, disagree and commit mentality and foster actions to drive change and high ROI 
• Post Sales Leadership - represent Post Sales Leadership in forum where a single point of contact is needed. Owner and driver of OnePlan post sales initiatives, reporting on results to S-Team and E-Team. Active driver of “ideas to actions” mentality with a passion for results and excellence 
• Connect Sales and Post Sales – become the connection between sales, renewals and post sales. Able to drive actions in post sales that drive more ACV and smoother information sharing that allow for more upsell and renewal 
• Systems Ownership – subject matter expert on systems enhancement across Certina, GainSight and salesforce. Drive monthly deployment of feature and functionality required by post sales leadership by interacting with System Architect, provide requirements and follow up on progress to ensure smooth deployment, adoption and awareness of changes deployed to both sales and post sales 
• Challenge the Status Quo – passionate about driving improvements. Continue to challenge current state of business to drive better processes and tooling, driver of excellence and fully focus on results that are delivered on time. 
• Architect our Process and Reporting – Designer of information sharing through reporting and dashboard. Build strategic frameworks, closely partner with cross-functional teams, and make data-informed decisions 
• Own Post Sales AOP - Plan, manage, and deliver multiple concurrent and complex workstreams in a matrixed organization with aggressive timelines 

You Are

• A manager of managers. 
• An inspiring leader and strong executer.  
• An excellent C-level communicator with strong influencing and persuasion skills. 
• Able to comprehend and communicate complex concepts. 
• Highly skilled in change management practices and driving organizational process improvements. 
• Able to demonstrate initiative, drive and determination to achieve results
• Customer centric, taking full responsibility for ensuring stakeholder satisfaction and end user capability.  
• Data driven. 
• Passionate about creating collaborative work environments for thriving teams. 
• A builder of teams and initiatives. 
• Flexible when needed and able to quickly adapt to change.  
• 10+ years leadership experience in high growth SaaS sales organizations. Including 5+ years as a second line leader.  
• A proven track record driving operational excellence for Customer Experience organizations inside of growing SaaS companies. 
• Strong interpersonal, presentation and credibility-building that enable you to build strong relationships with senior leaders and followership with team members.  
• Ability to work well individually and within a cross functional team and demonstrated experience working with geographically dispersed teams.  
• MBA or related professional degree a plus. 

 

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range$225,000—$337,500 USDWhere we Work

OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.  

The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.  

We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.

• Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.  
• Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may be required to travel to our OneTrust offices or customer sites periodically based on the nature of your role.

Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources  

Check out the following to learn more about OneTrust and its people: 

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You 

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career 

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.