Workforce Operations Lead

Twilio

Full Time

Dublin, Ireland

8 months ago

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See yourself at Twilio

Join the team as Twilio’s next Workforce Operations Lead within the People Services Team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to operationalize Twilio’s Workforce Plans, partnering closely with key functions across the business, in addition to identifying ways to enhance the process. This role will also oversee the running of newly formed leadership councils at key growth locations, while taking the lead on strategic Workforce Operations Projects.

Responsibilities

In this role, you’ll:

Drive and support the operational readiness at Twilio’s strategic growth locations
Partner with local Leadership Councils ensuring the team is adequately supported, including facilitating the creation and tracking of OKRs on a quarterly basis
Manage the daily operations surrounding Twilio’s annual workforce plan and evolve the governance
Partner with our Workforce Planning team to launch, monitor, and action on a location performance scorecard
Lead cross-functional teams thorough business case development, due diligence and build-out/execution of implementation plans on key strategic initiatives or projects
Support and manage ad-hoc Workforce Operations related cases or other broader People team related projects or initiatives, as and when required
Build strong relationships with key stakeholders across the business including, but not limited too, HR Business Partners, Finance, Total Rewards, Employment Legal and other key stakeholders

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

Prior experience operationalizing workforce plans with close attention to detail and meticulous follow-up
At least 8 years of project management experience
Experience working with cross-functional teams across all areas of the business
Ability to think strategically, while being operationally astute
Prior experience working alongside and influencing Senior Leadership
Ability to thrive in a fast pace working environment and manage across time zones

Desired:

Prior experience at large multinational Tech company
Prior experience forming, supporting or running a leadership team

Location

This role will be based Remote Ireland

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10-15% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.