Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

We are looking for a Workplace Ambassador to join our team and support our London office, covering front-of-house, day-to-day operational checks, looking after vendor management and connecting people by organizing local events - to ensure that we drive a stronger workplace & employee experience, both virtual and in-office.

• Help deliver excellence in local workplace services, experience & operations by supporting the front of house services at our London office.
• Ensure seamless entry experience for Elasticians and visitors
• Daily walkthrough of the workspace to ensure it is fully functional for team and individual work.
• Be the glue and main point of communication for local Slack and email communications for the London office and potential remote locations.
• Maintain the relationship with building management, security team and janitorial teams, catering teams, ensuring all systems are functional and issues are dealt with efficiently.
• Help manage the food programs and local events.
• Partner with HR functions, Internal Events and within the Workplaces team to deliver "Elastic experience" in ways that bring together the people experience elements between space / design, events, wellbeing and workplace services.

• 1+ years progressive experience in a hospitality, workplace / facilities role with a focus on customer service.
• Ability to build effective work relationships at all levels, influence behavior, and lead change.
• Excellent written / verbal communication and presentation skills.
• Strong problem solving, planning, analytical and troubleshooting skills.
• Flexibility to adapt to changing business situations, comfortable working in a high growth, fast-paced environment.
• Effective listener and communicator.
• Attention to detail and efficient time management.
• Be curious about workplace services and facilities management.
• An ability to roll with the punches is definitely a plus, and sometimes a sense of humor is key!

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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