Associate Director - Client Engagement

Full Time
Sydney NSW, Australia
9 months ago

From fast answers to deep insights, Mintel has provided research and intelligence solutions to consumer-focused businesses for more than 50 years. With a combination of world-class syndicated tools and customized insight solutions, we are the eyes and ears in the markets that matter and the insights behind our clients’ next big idea.

We are looking for someone who will be dedicated to ensuring our ANZ clients get the most value from Mintel’s market leading data and insights. In this role you will provide best-in-class levels of service, through advanced project support and insight presentations.  Specifically, we need a commercially minded researcher, to be able to bring Mintel’s insights to life for our clients in a credible, creative and engaging way ensuring our clients gain value from Mintel. This should result in year on year improvement of our net promotor score, improved retention and seeding growth opportunities. You will be passionate about the consumer landscape, interested in how brands grow and feel at ease talking to people across different types of businesses and at various levels.

What You Will Be Doing

  • Delivering Insights. You will be presenting trends, category and consumer analysis to executive level audiences across ANZ. Always in an engaging, interactive and confident manner. You’ll bring the Mintel magic.
  • Driving value. You’ll put your analytical skills to work to understand our client’s businesses. Supporting the wider Client Management team to deliver more advanced client deliverables and presentations. Advising our clients on what consumer opportunities lie ahead within their categories.
  • Seed opportunities. Given you will have touch points across our client base, often working on specific client problems and likely being the most knowledgeable mind in the room; you’ll be supporting our Account Managers to identify growth opportunities.
  • Mentoring. Being the most experienced person in our Client Management team, you will end up mentoring junior team members to build stories, deliver presentation and improve their analytical skills.
  • Ultimately you’ll be helping our clients to achieve their business objectives and our team to retain our client base.

Who We Are Looking For

  • Client centric: You will come to understand your clients, know their businesses strategic objectives and deliver advanced support and presentations that deliver on those objectives.
  • Self-Directed: You don’t wait around to be told what to do, you take initiative to solve problems and uncover opportunities, and you are happy to take ownership and accountability for the success of your work.
  • Naturally curious: You are naturally inquisitive and you’ll learn the art of asking open ended questions to help you get to the heart of clients’ challenges and goals.
  • Problem solving: You’re creative in how you tackle problems and collaborate both internally and with clients.
  • Exceptional presentation skills: You are naturally good in front of an audience, know how to create compelling stories with data and connect with people.
  • Words and numbers: good numerical and verbal reasoning skills are important.

What We Offer

  • A culture that supports true collaboration whilst embracing remote working. 
  • Flexible start times and end times.
  • Blended (office/home) approach to work.
  • Approach to personal development where we encourage individuals to grow and share what they’ve learned.
  • Social events, both within the department and across the company.
  • Generous annual leave and wider circle employee benefits.
  • Additional one day off to celebrate your birthday.
  • Membership in Employee Resource Groups (Mintel Diversity, Mintel Wellness, and Mintel Gives).
  • Giving back is part of our culture with this in mind, Mintel gives employees 2 days' leave per year to join local volunteering activities organised by our Mintel Gives (where applicable).
  • Mental health and wellbeing support via Modern Health App. 
  • Beautifully designed offices foster collaboration and fun.

Mintel is an equal-opportunity employer that is committed to the strength of an inclusive workplace.