Associate Director, Fulfillment 

Factor_ a brand of HelloFresh is seeking an experienced site leader to own building out & leading the operational road map for our newest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for employees, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Own the operational budget for all functions, including safety, productivity, quality, and staffing, for a new fulfillment center
• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment (Fulfillment, Quality, Warehouse, and Shipping)
• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
• Drive continuous improvement projects to optimize operations; deliver on building-wide and network wide initiatives on Safety, Quality, Cost, and Delivery.
• Create a positive team dynamic that encourages all employees in the fulfillment center to provide timely feedback and drive positive change
• Partner with support teams (HR, finance, IT, engineering, etc) to drive building-wide improvements

You are…

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk
• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo
• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments
• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency
• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization
• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans
• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

• 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
• Familiarity with FSMA, HACCP, SQF - APICS CPIM or CSCP certification (preferred)
• Deep knowledge of Lean and Agile Production
• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
• Interest in spending most of your time on the shop floor and working directly with all levels of staff
• Willing to work weekends and/or night shifts when needed

You’ll get… 

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)   
• Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.