Global Savings Group (GSG) is Europe’s leading shopping rewards and recommendation company.

Our mission is to create rewarding moments for consumers and empower them to make the best shopping decisions in a smart, fair, and enjoyable way. To achieve that, we run market-leading platforms that provide our users with the best savings, cashback, deals, shopping inspiration, and trustworthy reviews from real users.

We have over 60 nationalities represented among 1000+ talented colleagues spanning 10 countries, welcoming very diverse backgrounds which range from tech enthusiasts to online marketers, key account managers, or editors.

With us, you will be able to work on projects with an international footprint, leaving your mark in the industry and becoming a true driver of change.

 

About this role : 

We are looking for a  Business Operations Specialist in Madrid to support the Retailer Compliance team within its processes for our Cashback market.

Our international Retailer Compliance team is responsible for Fraud Detection, Claims Management and the monitoring of both Ticket Generation and revenue integration for the GSG Cashback Services of all countries ("Rewards Tribe"). The aim is to detect problematic circumstances and based on that, to improve the internal processes as well as the processes between us and our partners in order to assure a proper, reliable service for both our customers and our partners.

Responsibilities: 

• Bring together the information about claims submission, fraud detection, revenue monitoring and ticket generation in order to detect issues in the Cashback process
• Action taking to improve the situation where necessary: communication with internal and external stakeholders
• Analysis, reporting and monitoring of the results

 

Bonus points if you : 

• Have first experiences in affiliate marketing, customer support or business operations

 

Your Profile : 

• Fluent in English and any of the following languages French / German / Spanish
• Comfortable with basic data processing operations (data extraction, data requests, interpretation & reporting)
• Good Excel skills
• Strong teamwork skills and consensus driven approach
• Professional communication skills to address problems towards B2B partners
• Diligent, analytic way of thinking
• Autonomous and well-organized way of working
• Adaptable to changing processes and workarounds

 

Our Benefits:

• A culture that cherishes your individual and professional development
• An open-minded team that embraces new ideas, perspectives, and methodologies
• Flexible hybrid working scheme with the possibility of working from abroad for up to 6 weeks
• Cloud-based company
• 32 days of paid vacation + your birthday off (27 days for APAC region)
• Global and Local get-togethers
• Possibility of taking a sabbatical after 2 years in the company
• Access to training and self-development learning platforms with up to 2.5 hours a week of your working hours

 

Are you up for it?

We’re looking forward to receiving your CV in English.

At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. 

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