La ricerca si intende rivolta a candidati di ambo i sessi e anche a persone rientranti nelle categorie protette di cui all’art. 1 L. 68/99.(art.1 or art.18) What you’ll do

We are looking for a Success Consultant to join our Medical Centers Operations Team. In this role, you will be the primary post-sales technical point of contact for Medical Center staff - You will be part of a team of professionals committed to the field to simplify, through our solutions, the lives of healthcare workers and improve access to healthcare for all of us!

Your role encompasses a range of crucial responsibilities, with a primary focus on the re-engagement and satisfaction of existing clients. This includes, but is not limited to:

• Resolving 100% of clients' issues effectively, while persuading them to maximize their utilization of Doctolib's features and services;
• Serving as the dedicated point of contact for any client within your portfolio, even during moments of potential disengagement from the Doctolib journey;
• Providing tailored recommendations to seamlessly integrate Doctolib and Vettore into the client's operational framework, such as revisiting installations, suggesting new organizational approaches, and identifying opportunities for upselling modules that enhance their existing solutions;
• Managing churn requests and ensuring a flawless Doctolib experience for our Medical Centers;
• Proactively anticipating potential churn requests by analyzing key performance indicators (KPIs) and implementing preventive measures;
• Actively contributing to the development of robust retention and satisfaction processes, ensuring a sustained positive client experience.

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

Are you ready to take the next step in your career journey? We are currently on the lookout for individuals to join our dynamic team, and you could be the perfect fit if you possess the following qualities:

• Experience in Client-facing project roles: if you have a proven track record of successfully managing client interactions with a user-first approach, we want to hear from you.
• Organized and autonomous: we value individuals who exhibit a high degree of organization, autonomy, and adaptability. If you are someone who can tackle challenges with a problem-solving mindset, we encourage you to apply.
• Customer obsessed with a positive mindset: our ideal candidate is customer-focused and maintains a positive outlook in various situations. Grit is essential, and if you embody these traits, we want you on our team.
• Fluency in Italian and English: effective communication is key, and proficiency in both Italian and English is a requirement for this role.
• Hands-on mentality: we appreciate individuals who take initiative and responsibility. If you are quick to familiarize yourself with new tasks and can handle multitasking with a positive mindset, you are the candidate we are looking for.
• All-rounder with entrepreneurial mindset: enthusiasm for our product, a quick grasp of essential information, and exceptional negotiation skills are highly valued. We appreciate candidates with an entrepreneurial and sales mindset who are willing to go the extra mile.
• Organizational talent: the ability to structure tasks, maintain composure, and keep an overview in stressful moments is a key attribute we seek.

What we offer

• Permanent position 
• Full Time
• Position based in Milan (3 days per week from the office)