Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you.

Love our Customers is our #1 Value at Okta. The Okta Customer First Team lives and breathes this every day. A critical element of Okta’s strategy is helping our strategic customers accelerate their time to value and expand their relationship with Okta. This is a key differentiator for Okta, and we believe that these customers deserve a unique and exceptional experience. When we do this well, our customers succeed, and Okta succeeds by increasing our renewal and growth rates. 

About this role

We are thrilled to offer an exciting opportunity to join our team as the Certification Program Manager. As a critical member of our Certification Team, you will contribute to designing, developing, and maintaining our Customer Identity Cloud (CIC) powered by Auth0 portfolio of certifications for developers who use Okta to build and manage identities in consumer and SaaS apps.

In this role, you will work with subject matter experts to design and develop innovative performance-based testing experiences, and you will contribute to the continuous growth and maintenance of this certification program. Your work will be instrumental in ensuring our customers' success.

We are seeking an entrepreneurial team member who is a software developer or has experience building products or providing services that help make developers successful. You will collaborate with different teams across Okta to identify and prioritize new certification needs and recruit subject matter experts to support certification exam development. Additionally, you will execute growth strategies and will contribute to operational and outcome-based success metrics. As a project lead, you will track and report project and third-party vendor costs to achieve key goals.

The ideal candidate for this role is passionate about creating impactful work, takes the lead on projects, and can drive a project from start to finish of the development cycle. You are excited to use your experience to make a meaningful impact. You thrive in a dynamic and fast-paced environment, embrace change, and can effectively lead a project from end to end.

Joining our team means being part of a supportive and creative environment where your work is valued and significantly impacts our customers' success.

Duties and responsibilities   

• Scoping and designing certification exam content to meet the needs of developers who use Okta to build and manage identities in consumer and SaaS apps.
• Planning and managing all activities related to developing a new certification exam from concept to launch, including content analysis, design, and development; identifying and training subject matter experts; and developing preparatory materials.
• Managing and coordinating exam development activities and coordinating exam refreshes.
• Co-facilitating job task analysis, item writing, and accuracy review workshops to ensure the rigorous exams reflect the skills and knowledge developers need.
• Creating and maintaining maintenance exams, practice exams, and other preparatory materials to support exam takers.
• Maintaining and enforcing program policies to ensure consistency and fairness.
• Aggregating, reviewing, summarizing, and taking action on in-exam feedback and feedback received through other media to improve the certification program continuously.
• Reviewing and reporting on exam performance data, creating and communicating improvement plans to key stakeholders, and executing improvement plans.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Instructional Design, or Psychology preferred
• A minimum of 3 years experience and proven expertise in software development, test development, instructional design, curriculum development, technical editing, or program management role
• A minimum of 3 years of experience in planning and facilitating workshops
• Some knowledge and experience in Identity and Access Management (IAM) and Security space; hands-on, real-world experience integrating Auth0 into a consumer or SaaS app is a plus
• Strong attention to detail, highly organized, and a self-starter who can multitask effectively. Demonstrated ability to take a project from ideation to completion and deliver results.
• 3-5 years experience successfully performing project management of complex projects involving diverse groups
• A team player who thrives in a highly energized environment. You're enthusiastic about innovation, collaboration, and celebrating successes.
• Exceptional written and verbal communication skills with a proven ability to work collaboratively across functions.
• Resourceful and skilled at managing a diverse group of stakeholders.
• Strong customer service skills.

What you can look forward to as an Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.