The Content Author Lead (CAL) is responsible for designing templates and components, performing peer reviews, developing technical documentation and becomes a key contributor in their team and project. A Content Author Lead acts as a technical leader in projects, ensuring that the team maintains high levels of performance, and builds and strengthens the relationship with the client. The CAL will work closely with clients, developers, system administrators, project managers, business analysts and end users.

Job Location: Bogotá, Colombia

You will:

• Debugs or troubleshoots complex or critical issues that cannot be handled by junior positions and provides root cause analysis.
• Owns content release activities, including but not limited to reviewing code changes, client demos, QA hand-offs, and presenting solutions and justifications for tasks.
• Mentor and enforce guidelines and best practices for the designated team
• Helps coordinate the team’s technical communication with other groups such as Creative, Business and Management.
• Responsible to setup regular one-on-one meetings to provide coaching, feedback, career development, and status reporting.
• Overview peer reviewing and unit testing practices
• Gathers new user and business requirements, maps them to appropriate technical solutions and estimates the associated authoring tasks.
• In charge of presentations to clients, directly working with other groups such as Creative, Business and Technology.
• Ensures concise and clear documentation is maintained by all peers for the projects as dictated by each Capability’s guidelines and best practices.
• Creates training programs for technologies within fields of expertise.
• Actively participates in Capability activities and initiatives.
• Act as a web content lead in a project and point of contact for other members of the team.
• Be involved in the recruiting process and perform interviews when needed.
• Participate actively in client meetings and technical discussions.

You have:

• Advanced English Proficiency (B2+ reading, writing, and conversation).
• 6+ years of work experience in a similar position.
• At least 2 years of experience working with content management systems (AEM, Sitecore, TeamSite).
• Minimum of 2 years in leadership roles or as team leader.
• Proficiency with data transfer formats and protocols popular in web applications (e.g. JSON, XML, HTTP).
• Knowledge of popular JavaScript frameworks and cross-browser compatibility.
• Experience with Front-End technologies (HTML/CSS/JavaScript).
• Knowledge of pre-processed CSS styling (SASS, LESS).
• Work experience implementing SEO guidelines and best practices to CMS pages.
• Experience troubleshooting, debugging and doing root cause analysis of web platform issues.
• Capable of designing and choosing a quality assurance process for the project including guidelines for unit tests, load testing, performance testing.
• Knowledge of recent development patterns and practices (Mobile First, MVC, Object Oriented development).
• Experience implementing Marketing Science guidelines.
• Desirable: BS in Computer Science or related technical discipline; or equivalent experience as Software Developer.
• Desirable: Experience in Digital Agencies projects, Web development projects, SCRUM/Agile software projects.
• Desired: SCRUM Fundamentals Certification or equivalent practical experience.
• Desired: Six Sigma Fundamentals Certification or equivalent practical experience.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx