At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

This is an opportunity for someone looking to develop a career in credit control. You’ll gain experience in operating and reporting on credit processes, working closely with senior credit controllers to ensure optimal debt control, and collaborating with Customer Operations and other teams to maintain strong customer relationships.You will be responsible for the resolution and management of outstanding invoices and delinquent accounts. You’ll communicate directly with customers to answer their queries and agree payments, escalating for approval where necessary.You will produce and analyse ageing reports, and assist with tracking collection efforts and payment reminders (Dunning). Where necessary, you will escalate to senior credit controllers, in accordance with agreed policies.

What excites you:

• Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts, in line with agreed credit terms
• Responding to and resolve queries from merchants
• Creating and distributing reports on outstanding debt and incoming payments
• Allocating customer payments and calculation up-to-date account balances
• Using business judgement to recommend credit notes or payment plans as appropriate, raising with management for approval
• Managing payment plans
• Supporting with account reconciliations

What excites us:

• Very customer service orientated
• Comfortable with assisting in resolving billing and credit queries 
• Previous work experience or study in Finance / Accounting, or a degree that requires high numeracy skill
• A self-starter who can work with minimal guidance
• A strong communicator, both verbally and in writing, who enjoys working with a wide range of people
• Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless
• Previous experience in credit control is a bonus but not essential

You’ll need to be well versed in:

• Excel (intermediate or above)
• Google Docs, Google Sheets

A bonus but not a must:

• A working knowledge of SalesForce, Looker, Billing Platform and Docusign CLM

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
• Adaptive Working - allows you to work flexibly, around your lifestyle
• Equity -all permanently employed GCs get equity to help you make a valuable contribution 
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.