This role can be filled in one of our office locations in Munich, Madrid, London, Dublin, Amsterdam, or fully remote in Germany.It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.At Personio, Professional Services plays more than one specific role. It is an integral part of our company strategy and defines how some of our biggest customer-facing teams work. One of the areas within Professional Services is Implementation, and as part of this team, you enable our large business customers (500+ employees) to understand the product, provide feedback, encourage their growth, and make their people process more successful. Join and become part of our exciting journey!We are looking for a Customer Implementation Specialist (d/f/m) who will be responsible for the implementation of large business customers. Your goal is to ensure a successful implementation of this customer base, taking time to ensure they feel equipped to get the most out of Personio, even in the most complex organization.Your tasks and responsibilities include:

• You are preparing, executing, and following up on implementation projects with our customers.
• You identify and carry out additional formats, such as workshops to generate value, while keeping our resources on top of mind.
• You work closely with internal stakeholders to maximize value for the customer and ensure a smooth transition between the implementation and retention phases.
• You educate key stakeholders to become Personio experts by helping them navigate the learn-on-demand tools, and improve their configuration skills during implementation calls.
• You are ensuring a high-quality account setup by analyzing the customers' needs, figuring out the best-fitting account settings including future-proof setup (maintainability and usability), and supporting data imports.
• You are supporting colleagues during escalations by managing the internal process and involving appropriate stakeholders.
• You are supporting cross-departmental initiatives and projects.

• You are a strong communicator with excellent written and spoken German & English skills
• You have around 3 years of relevant experience (with some in the B2B software environment) ideally within an international customer success/ operations department.
• You have a track record of project ownership, proving your excellent project and stakeholder management skills
• You have a bachelor's and/or master's degree in economics, social sciences, or any related field.
• You are tech and data-driven, and you feel very comfortable using MS Office, especially Excel.
• While you are passionate about process improvements, you always put the customer experience first.
• You can easily explain complex circumstances, you are strong in prioritizing tasks, and you set clear expectations for your customers.
• Ideally, you have already worked with some of our tools (e.g. Zendesk and Gainsight).

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive those remote benefits (benefits will vary depending on office location):


• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• A remote setup subsidy of 300€ to make your Home office your favorite place to work