SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CUSTOMER RELATIONS & EVENTS MANAGER 

This is a unique opportunity to join a dynamic team focused on creating the best events and experiences for every customer and employee at SpaceX. Put your creative skillset to use to plan and execute a variety of events, including but not limited to VIP launch campaigns, customer acquisition and retention events, employee events, and community engagement events. We are seeking a team player who enjoys a fast-paced work environment and is eager to work with us toward accomplishing our mission.

RESPONSIBILITIES:

• Work alongside the Customer and Community Relations team to plan and execute customer events, special events, launches, and guest experiences from start to finish.
• Manage invite lists and event RSVP websites, draft event agendas, source and manage event vendors including venue, transportation, catering, A/V, and entertainment.
• Work with security teams to manage guest security clearances as needed. Provide onsite event management.
• Work with the Community Relations team to vet and execute community requests- including sponsorships, donations, and volunteer opportunities.
• Manage company community email inbox to respond to all requests in a timely manner. Provide assets as needed to support community events.
• Handle the department's administrative duties such as submitting POs, vendor contracts, shipping needs, managing budgets, maintaining and updating internal tracking, specialty customer gift shipping, etc.
• Manage the Hawthorne VIP tour program for SpaceX and Starlink, including vetting requests, and scheduling and coordinating all logistics for each visit.  

BASIC QUALIFICATIONS:

• Bachelor’s degree or 10+ years’ experience in events or a hospitality-related field.
• 10+ years’ experience in marketing, events, or a hospitality-related field.

PREFERRED SKILLS AND EXPERIENCE:

• Highly organized, detail-oriented, and possess a proven ability to thrive under deadline pressure and to execute on a number of projects.
• Ability to communicate with internal teams and customers effectively.
• Experience working with vendors, venues, high-profile individuals and corporate companies.
• Strong PowerPoint and Excel skills.
• Ability to manage event software and tracking systems for invitations and agendas.
• Experience with RSVP gathering, registration setup, and execution.
• Excited about bringing creative ideas to the team to enhance our customer events and experiences.

ADDITIONAL REQUIREMENTS:

• Travel often domestically and internationally, and work overtime as needed to attend and execute events.

COMPENSATION AND BENEFITS:

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.         

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.