About Pantheon

Pantheon is the WebOps platform for websites that deliver extraordinary results. We believe in putting the magic of the internet in everyone’s hands. That’s why we’re so passionate about helping developers, IT and marketing develop, test, and release website changes faster and more reliably so they can build and maintain websites that create value for their organizations. Our cloud native software makes it easy to securely manage a single website or thousands of websites across multiple teams in one platform.

Pantheon’s core values are Trust, Teamwork, Passion, and Customers First. At Pantheon, we work hard and play harder, valuing individuality, humor, and balance. We're enthusiastic participants in several open-source communities and have real relationships with many of our most active customers. If all of this sounds interesting to you, read on!

The Role

As a Director of Cloud Operations specializing in Site Reliability Engineering, you will play a pivotal role in ensuring the stability and performance of our systems. Your primary focus will be on managing on-call responsibilities, enhancing observability, and optimizing developer tooling, including CI/CD environments. You will lead a team of talented DevOps and SRE professionals and collaborate closely with development and operations teams to drive excellence in our platform's reliability, availability, and performance.

Responsibilities

On-Call Management:

• Lead and coordinate the on-call rotation schedule.
• Ensure effective incident response, escalation, and resolution.
• Continuously improve incident management processes and documentation.

SRE Best Practices:

• Champion Site Reliability Engineering best practices across the organization.
• Establish and monitor service-level objectives (SLOs) and service-level indicators (SLIs) for critical services.
• Drive blameless post-incident reviews to learn from and prevent future incidents.

Cloud Operations Management:

• Oversee the management of cloud infrastructure, ensuring scalability, availability, and cost-efficiency.
• Work closely with cloud service providers to optimize resource allocation and performance.
• Implement security best practices and disaster recovery strategies for cloud operations.

Team Leadership:

•   Lead, mentor, and inspire a team of DevOps and SRE professionals.
•   Foster a culture of collaboration, innovation, and continuous improvement.
•   Set clear goals and expectations for the team and provide regular feedback. 

What you bring to the table 

• Proven experience in a DevOps or Site Reliability Engineering leadership role.
• Strong expertise in managing on-call responsibilities and incident management.
• Proficiency with observability tools such as monitoring, logging, and tracing systems.
• In-depth knowledge of CI/CD pipelines and infrastructure as code (IaC).
• Familiarity with containerization technologies (e.g., Docker, Kubernetes).
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and leadership abilities.
•  Bachelor's degree in Computer Science, Engineering, or a related field (preferred).

 What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Flexible time off, sick days, and 13 paid holidays
• Comprehensive medical insurance including Health, Dental and Vision
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• In-office workspace (San Francisco)
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.  Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security

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