At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the Department

The Executive Briefing Center (EBC) program coordinator will actively contribute to and support our current EBC Program and will report into the Global Director of BizOps. The BizOps Team is part of our Global Revenue Operations Team, which is responsible for driving operational excellence, exceptional business results, and productivity across all teams in the Revenue Organization.

Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together as part of our wider Revenue Organization to help our customers adopt Cloudflare and create great Internet-enabled experiences.

We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is prerequisite to achieving and surpassing our commercial goals. 

Available Locations: London, England

What you'll do

Cloudflare is looking for an EBC program coordinator to help scale the existing global Executive Briefing program to allow for further growth and accelerated improvements in how we deliver Executive Briefings at Cloudflare. This is an individual contributor role which will be the face of the Global EBC program in our EMEA headquarters. It is a highly visible position where you will be expected to drive clear communication strategies with external Customer Executives and act as a liaison with Cloudflare Executives presenting at EBCs. You will work to improve internal processes, execute complex event coordination plans, and drive efficiencies for the overall program so we can deliver our EBC program growth plans for 2024 and beyond.

Additional responsibilities will include:

• Act as the EBC Program representative in the EMEA region and build strong relationships with all internal senior stakeholders in EMEA. Promote and evangelize the EBC brand & value proposition within the EMEA region.
• Project manage all steps in the life cycle of strategic Executive Briefings. This includes helping ensure that Cloudflare is creating an exceptional customer experience and also creating measurable revenue growth opportunities via the EBC program. 
• Deliver best in class event management outcomes and provide exceptional customer service to all program participants, including Executive Briefing Center visitors, program stakeholders, and team members.
• Manage all Briefing Logistics - Catering Orders, Gifting, Surveys, Attendee registration, Room set-up, etc.
• Develop and create templates, training materials and other assets for program participants, with a particular focus on building personalized assets for specific Executive Briefings
• Deliver training sessions as well as other key assets for program participants.
• Actively participate in problem solving and planning sessions to contribute to the improvement and evolution of the EBC program 
• Collate, synthesize and share quantitative and qualitative data captured throughout the Executive Briefing experience that will contribute to regular reporting to Cloudflare Leadership. 
• Deliver monthly program analytics and success metrics to leadership and program participants.
• Lead regular feedback sessions with internal stakeholders (Executives, SMEs & Accounts Teams) to capture valuable feedback that drives continuous improvement of overall engagement and program.

Desired Skills

• Very strong project management skills and can identify and solve problems quickly with minimal management guidance
• Outstanding customer service mentality and attention to detail
• Ability to engage up and down the organization (including SVP+) with confidence, poise and gravitas.
• Highly organized and self-motivated to create and execute on new projects
• Team player who can take on projects in various stages of completion and run
• Comfort in ambiguity of changing priorities and flexibility to new ideas within a fast paced environment
• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping
• Curiosity about how things work, with the ability to anticipate problems or spot areas for improvements.
• Experience building trusted advisor relationships with senior management
• Possesses exceptional written and interpersonal communication skills, and able explain your work clearly and concisely to stakeholders

Required Education And Experience

• Bachelor’s degree or equivalent
• Experience (3-5 years) working on sales teams programs
• Proven track record of strong project management skills, with the ability to scope, execute and report on projects throughout their lifecycle
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact programs.
• Excellent spoken and written communication as well as receptive listening skills with ability to present to different audiences (Executives, Sales, and Customer Success).
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines
• Sound business judgment, a proven ability to influence others, analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.