Fraud Analyst

Job Overview:

Location: Bangalore

The Fraud Operations Team at Toast works to prevent fraud for Toast, our customers, and our guests. The team is responsible for fraud prevention across our Fintech suite, from access controls to transaction monitoring.

The Fraud Analyst is responsible for reviewing customer accounts with identified suspicious or unusual activity, and determining if escalation or reporting is necessary. They will be the front line in defending against fraud and will be expected to provide high-quality operational feedback to the Fraud and Risk Team and other stakeholders in order to improve Toast’s overall fraud program.

What You Will Do:

Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped

Conduct thorough investigations using internal tools to detect fraudulent activity

Review chargeback data to identify meaningful patterns

Deliver a best-in-class, truly delightful experience to Toast restaurants and prospects through successful communication (both written and verbal)

Provide insights on fraud trends for different Toast fintech products

Discuss and work on the escalations to provide best solutions for customers          

Suggest and implement improvements to existing fraud SOPs and methodologies

Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures

Do you have the right ingredients?

1- 2 years of experience in an analyst-level role in Fraud and Risk environment, Freshers can also apply 

Curiosity and strong investigative skills, ability to form a narrative around large sets of data and ability to identify fraud patterns/trends

Ability to work effectively in a dynamic, changing environment and adapt while focusing on key goals and objectives with minimal oversight

Excellent problem solving and interpersonal skills

Customer-focused with excellent written and verbal communication skills

Must be highly motivated and able to work within tight deadlines

Ability to work in flexible work environments and shifts/timing (nights and weekends)

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.