We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

Our internship is not only an opportunity for you to learn, develop and gain experience in a market-leading, global software company, it's an opportunity for you to bring diversity, ideas and energy to UserTesting.  If you'd like to hear more about it, watch our short video

The Opportunity

As our Compensation and Benefits intern, you'll be a data and process-driven individual who is looking for the opportunity to learn and support the administration of UserTesting’s compensation, benefits and wellness programs.  You'll will work closely with the Total Rewards team and members of the broader People team to apply best practices to compensation and benefits work and the rollout of a companywide wellness program, as well as building, documenting and recommending improvements to processes.

You'll quickly learn the day-to-day responsibilities of the compensation and benefits roles on the team by observing, asking questions, reading existing documentation and participating in tasks and then you'll go on to create and/or build upon documentation of processes and procedures (pay range requests from Talent Acquisition, People Business Partners, Managers and Employees, compensation analysis requests, data audits across platforms, etc.) for backups to reference when someone on the team is out of the office.

Other responsibilities include:

• Suggest improvements to existing compensation and benefits-related business processes in preparation for Workday implementation (offer, benefits enrollment, etc.)
• Learn about compensation and benefits surveys (benchmarking, topical/trend, etc.) and participate on behalf of UserTesting
• Assist with monthly benefits processing including liaising with payroll and updating internal and 3rd party systems
• Monitor and respond to tickets submitted through JIRA ticketing system and escalate when appropriate
• Complete data audits within our systems and across vendor platforms and drive the cleanup of any gaps found
• Support the planning, rollout and administration of a companywide wellness program
• Learn how to complete basic analyses and support basic analysis requests
• Create and/or update compensation and benefits resources for various audiences (People team, Managers, Employees, Candidates)
• Build and maintain project plans and/or trackers for assigned projects and tasks
• Present regular updates to key stakeholders in internal meetings
• Successfully partner and collaborate with key stakeholders across the TR team, People team and broader company

What we're looking for:

• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Ability to prioritize tasks and meet deadlines
• Proficient with Google Suite and/or Microsoft Office Suite, particularly with Sheets/Excel and Slides/Powerpoint
• Ability to review data, find gaps, and make recommendations for improvement
• Ability to observe and ask questions in order to document processes, and make suggestions for process improvements
• Excellent verbal and written communication skills
• Ability to function well in a fast-paced environment
• Ability to learn new systems quickly

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.