About us @Symphony

We’ve spent the last 10 years building the financial markets largest, most trusted communication network. Over 500 market participants across the buy-side, sell-side, securities servicing, and beyond. Over half a million users from trading desks to operations and custody teams interacting securely and in real-time on Symphony.

But that was only chapter one. We’re now using our technology foundation to accelerate far beyond secure collaboration to become the standard connective layer that enables more efficient and automated workflows across the industry to bring the future to financial markets.

The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:

The HR Operations Manager is responsible for setting a scalable and seamless operational strategy that provides user-friendly content, simple processes and solutions and great experiences to candidates and colleagues in order to enable our employees to focus on Symphony’s customers.  This is a player-coach role leading a global team dedicated to operating at scale and in achieving operational excellence. 

Responsibilities:

• Leading the end-to-end HR Operations function and team including but not limited to total rewards, immigration, systems, data management, policies, process, onboarding, offboarding, vendor management, documentation management, compliance
• Designing processes and policies around HR initiatives, including employment law and legislation across all locations, globally
• Supporting all HR programs from a systems, process, resource, and employee inquiries standpoint 
• Continuously improving our people processes to stay ahead of regulation and to scale as the company grows
• Responding to complex colleague queries as part of our tiered service delivery model
• Creating simple, user-friendly communications for all of our people processes, programs, and resources 
• Managing supplier relationships and bill management
• Taking the lead on HR operations-related projects, acting as the SME in project groups, and working with partnering teams on cross functional deliverables
• Owning and updating knowledge articles and content management.
• Defining the tech roadmap for the HR function; managing and optimizing our HR systems in a way that enables us to scale as we grow and that provides a positive candidate and colleague experience which can include the implementation of new systems, system decommissioning legacy systems, integrations within HR and with cross functional systems
• Leading all compliance and audit activities with operational staff, business functions, and auditors
• Managing benefits roll out in alignment with the broader total rewards strategy 
• Managing all aspects of the voluntary and involuntary termination process in close partnership with our HRBP and legal teams
• Leading all aspects of the on-boarding process in partnership with key cross functional partners
• Managing and maintaining functionality and accuracy of HRIS and other HR-related systems
• Defining the data strategy and framework, ensuring all people data is accurate and current, and driving a data-led HR function and talent approach
• Driving due diligence efforts in M&A activity, integrating acquired companies, and/or establishing new locations
• Monitoring KPIs on functional performance and providing regular updates to senior leadership
• Managing and developing a global team of HR operations professionals 

Required Qualifications:

• Proactive approach to problem solving and driving simple, efficient processes
• Ability to break down complex processes into simple steps for users
• Good presentation skills and ability to depict clear flow maps
• Familiarity with using HRIS & service desk tools eg. Workday, Greenhouse, ZenDesk,Jira
• Vendor management experience
• Proven track record of designing and writing HR operational policy and processes at both global and regional level
• Strong benefits, leave and immigration experience; global experience is preferred
• Experience working in G-Suite
• SPHR, CIPD, or the like preferred
• Bachelor’s Degree or equivalent professional experience required

Compensation:

• Competitive salary
• Bonus Plan
• Benefits and Perks vary based on location.

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Many other fun and exciting benefits and activities!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Symphony reserves the right of ownership for all unsolicited resumes submitted for this requisition and is not responsible for any fees associated with unsolicited resumes.