Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Connected Service Experience (CSX) platform offers domain-fit solutions for:

• Supply Chain optimization,
• Pricing strategy,
• Service Lifecycle Management (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

In Syncron we’re always trying out new things. And we encourage our people to do the same. To grow. To develop. Because we don’t believe roles have to stay fixed. Instead, we inspire our people to take the challenge and be responsible for the future.

So, once you’re in, there is no telling what will happen next.

As an engineer in the Productivity Service & Support team, you will provide technical support and guidance to Syncron employees all around the world and support US time zone (GMT –4) users remotely with hands-on support. Work with improvement of the support process and actively contribute to the Productivity Service & Support team's continuous development. Syncron is a company that changes constantly so we are looking for a self-driven, ambitious, positive spirit to join a great team. You will work closely with other teams in the Employee Productivity group to ensure that we deliver the best productivity experience possible to our internal customers around the world.

To be successful in this role, a deep understanding of technology is a key, but living and breathing availability & communication is at the essence of this work

• You have previous experience in service desk work, troubleshooting and solving issues with knowledge of hardware and software
• You have close to 4- 8 yrs of relevant experience as an IT engineer 
• You have good knowledge of Windows and Mac OS platforms
• You have a logical mind, like challenges, teamwork and have a strong customer service ethos.

• Communication and knowledge sharing is a natural part of your profile.
• You have worked with Jira and Office 365
• You have excellent verbal and written communication skills.
• Familiar with ticketing practices, incident and problem management processes
• You can deal with people properly, honestly and respectfully, but you don't hesitate to speak your mind, and to stand your ground

The icing on the cake:

• Experience with operations in Amazon Web Services (AWS
• You have some hands-on skills and experience with networking
• Enjoy a dynamic, international, changing and inspiring work atmosphere
• Able to bring new ideas and also drive these into production systems
• Mac management using Jamf and Windows management using Intune
• Skills in supporting Open source / Other 3rd Party Software
• Documentation Skills and Training of others
• Understanding networking/Infrastructure in cloud and on-prem
• Some experience with Linux OS’s
• Vendor Management

• Be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people
• Scandinavian style and company culture with work-life balance and true care for your wellbeing
• An environment that supports learning and is committed to your professional and personal development
• English speaking international working environment
• Fringe benefits, insurance
• Internal training sessions, conference and training budget in every team, free English & Swedish classes
• Flexible working hours
• Work from our Bangalore office located in MG Road area, with home office option available

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON#LI-Remote#LI-Hybrid