Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Product Strategy & Operations team enables Product Management, Engineering, Solutions Management and Go To Market teams with Systems, Tools and Processes. This includes Strategy and Planning, Business Operations, Listening Systems & Learning Paths and last but not least, Release Planning.

We are looking for an Atlassian Administrator who is motivated to collaborate, communicate, design, implement, test and operate the tools that help deliver scalable and enterprise SaaS Products.

The Atlassian Administrator will be responsible for the operation and administration of Atlassian Cloud based solutions for the Zuora Product & Technology organization. They will also be considered the Subject Matter Expert when it comes to Atlassian products and implementations, in concert with outside professional services.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS 

What you’ll do

• Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure
• Provide application support for JIRA and Confluence to Product & Technology teams
• Understanding of JIRA APIs , webhooks & integration of Atlassian products with third party tools.
• Work with P&T users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
• Utilize design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
• Implement strategic vision and group operating model in Jira - turning business practices into daily operating standards in Jira.
• Create and communicate real time and dynamic reporting based on data pulled directly from Jira.
• Translate various levels of user requirements into reports, dashboards and planning views. Includes reviewing and extending Jira/Confluence via customizations, applications, etc.
• Work closely with stakeholders to determine best approaches for implementation, training and communication.
• Create crisp and concise documentation around the implementation and any customizations. Convey technical and non-technical knowledge to the entire product / engineering organization.
• Serve as best practice ambassador for the entire team - promoting adoption and usage.
• Field user requests for enhancement, changes and fixes. Determine scope, effort and priority while communicating updates to users and stakeholders.
• Stay up to date with development from Atlassian and Application Vendors. Communicate any changes or updates and develop contingency plans (if needed).
• Design and implement Jira plugins(Forge CLI), custom scripts, and automation solutions using Jira APIs, scripting languages (e.g., Groovy, JavaScript), and other development tools to enhance Jira functionality and meet specific business requirements.

Your experience

• 3+ years of technology experience with a Bachelor's degree or equivalent experience.
• 3+ years of experience operating the Atlassian Suite of products at the admin/system admin level.
• Jira customization experience, through third party applications (ScriptRunner, JSU Automation, Structure, similar plugins) and API integrations.
• Ability to review various options and determine the most feasible / beneficial path, based on data and expected outcomes.
• Deep knowledge of Scrum, Agile and implementation across a large and distributed development team.
• Demonstrated ability to document complex implementations in Confluence in a clear and concise manner.
• Technical experience implementing and operating enterprise applications.
• Ability to learn new methods / skills, including (but not limited to) scripting and basic programming.
• Excellent communication skills (written, verbal and interpersonal)
• Enjoy working in a highly collaborative environment and hearing various points of view.
• The ideal candidate will have experience in Python, Groovy ,Javascript  and familiarity with MongoDB. React knowledge is a bigger plus, but not required.  

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.