Usercentrics is a global leader in the field of consent management platforms (CMP). We follow our company vision to build a world where user privacy enables a thriving digital ecosystem. Our mission is to provide privacy solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. With our product, businesses can collect, manage, and document user consents on websites and apps, and achieve full compliance in accordance with global privacy regulations while facilitating high consent rates and building trust with their customers.The Junior Customer Success Executive will enable and onboard Enterprise/ Premium customers to use our Product (UC) by providing holistic support after a deal has been closed. Major objectives of the Junior Customer Success Executive are strengthening customer relationships, maximizing customer satisfaction and encouraging customer growth in order to minimize churn. 

• Own and develop a portfolio of Enterprise/ Premium customers
• Ensure the highest standard of customer satisfaction during transition from the Sales to Customer Success department
• Support during the implementation of the Usercentrics CMP for Enterprise/Premium customers
• Serve as a point of escalation for key customer issues and ensure swift resolution
• Continuously align effectively with internal (Sales/ Product/ Marketing/ Support etc.) and external stakeholders 
• Be accountable for retention, adoption and upsell 
• Deliver and communicate value for our customers, throughout the entire customer lifecycle
• Help your customers achieve their desired outcomes out of using Usercentrics
• Nurture relationships that will garnish strong references and generate referrals
• Maintain close cooperation with your colleagues from the Sales, Product and Technical Support departments
• Continuously take feedback from customers to improve Usercentrics solutions

• Bachelor’s degree in the fields of economics, IT, communication or similar
• Initial experience in customer service and software/technology products (especially in the B2B area)
• A high affinity for IT
• Strong communication skills, negotiation skills, and confidence in presenting and acting professionally when dealing with customers
• Capability of building up and navigating long term relationships with customers 
• Business-proficient German and English skills in writing, reading, and speaking (C1 or above)
• Self-motivated and proactive team player
• Flexible and able to adapt quickly to changes in a dynamic environment

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together
• Company culture is important to us - we strive to continuously develop a positive, vibrantand inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different cross-department projects
• Your work-life balance is important to us too - we offer flexible working hours, hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way, both in our day-to-day work and at our regular team events on site in our offices in Munich, Copenhagen, Odense, Lisbon and Prague or online
• You are the most valuable asset to our company which is why we’re happy to offer awesome benefits like our personal development budget, job-related language courses and a lot more (depending on your location) to focus on your well-being