enmacc is Europe’s largest over-the-counter trading market venue for energy and environmental commodities. Our cutting-edge platform digitalises the energy trading landscape, addressing the long-standing challenges that traders have faced for decades. Our trading platform allows market participants to execute trades with unparalleled speed, efficiency, and security. We have over 500 companies and 2000 members trading electricity, gas, Guarantees of Origin, emissions allowances and weather derivatives. Our platform attracts a vibrant network of energy suppliers, trading houses, industrial companies, and municipal utilities. By joining our platform, participants gain access to more market opportunities, boosted liquidity, and are empowered to accelerate the energy transition.Since 2016 we have now a dedicated team of 70 talented individuals spread across Europe. We are driven by our enthusiasm for the energy sector and technology, thriving in a dynamic scale-up environment. If you share our zeal for working in a diverse, inclusive, and fast-paced environment, we invite you to submit your application below.

Want to disrupt the international energy trading market, and redefine how energy traders work?

Join our Sales team and be responsible for the continuous success of our customers in the DACH region. The (Junior) Sales Support Manager is a vital role within our software marketplace, providing essential support to the sales team to drive growth and enhance customer satisfaction. 

This position is responsible for handling inquiries about software solutions, supporting prospecting efforts, conducting market research, and resolving any issues that may arise.

We, as a commercial team, see the successful use of our marketplace as our number one priority. Our ambition is to create a thriving community of traders. 

• Customer Support:
• Manage incoming support tickets
• Provide initial troubleshooting and resolution
• Escalate complex issues to advanced support teams
• Maintain clear communication with users
• Update knowledge base with new solutions
• Sales Research and Prospecting:
• Identify potential clients using web resources and CRM
• Assess prospect fit with our solution
• Locate key decision-makers within target organizations
• Lead Management:
• Evaluate and pre-qualify inbound leads
• Distribute leads to appropriate sales team members
• Track lead progression
• Nurture leads identified as future potential

Who you are:

• Initial experience in sales, customer service, customer success, or similar roles, ideally within the energy or technology sectors.
• Fluent in both German and English; proficiency in additional DACH region languages is a plus.
• Strong problem-solving skills with a customer-centric approach and keen attention to detail.
• Familiarity with the energy sector, SaaS, or software solutions is advantageous.
• Excellent organizational skills, capable of managing multiple tasks and priorities effectively.
• Experience with CRM systems and ticketing platforms.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and other research tools.

Doesn’t sound like a 100% fit? Drop us a message regardless — maybe we have a match for you elsewhere!

• A growing, ambitious and successful company with flat hierarchies with lots of room for personal development
• A competitive remuneration package
• A supportive, persistent, curious, and fun work culture with a great international team
• A hybrid work arrangement with the option to work remote from anywhere in Germany or Austria 
• Development: a plan, budget, and five extra vacation days to further your personal and professional development 
• State-of-the-art hardware 
• Diverse, international team that celebrates differences
• Free drinks, fruit, and coffee, gym/wellness benefits as well as discounts offers (Corporate Benefits) in the dog-friendly office

Got energy? Join us!