Are you passionate about building and maintaining strong relationships with a company's most important clients or key accounts? Then we are looking for you! Apply now and become part of our Key Account Team in Berlin or Munich.  EQS Group is a leading international cloud software provider in the fields of corporate compliance, investor relations and ESG. By working with EQS Group, thousands of companies worldwide inspire trust by fulfilling complex national and international disclosure obligations, minimizing risks, and communicating transparently with stakeholders.      As you might have already guessed from all this trust & compliance talk, transparency is very important to us. That's why we communicate all our commitments to sustainability, diversity, equality and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.     The key to our success is hiring talented people who bring passion to the table every day, take responsibility and support each other in the best possible way to create a trustworthy environment.    Help us revolutionize together! 

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success!
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
• Great atmosphere. Regular team events, corporate volunteering days, a talented international team, and a common goal that unites us all. 
• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. We share our success with you through our employee share ownership program.
• Work-life balance is a must.  Work in a modern office equipped with state-of-the-art hardware. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and work remotely from other European countries. Of course, we provide you with paid vacation. And if you need a longer break, we got you covered! There is an option for a sabbatical – because your free time is just as important to us as you are.
• Your special extra.  In addition to our employee share plan, we offer you other exciting benefits such as a company pension plan, salary optimization in the form of customized bonus and benefit programs, as well as corporate shopping benefits.
• Health is a priority. Enjoy company-sponsored sports programs for the use of various fitness studios, bicycle leasing via JobRad, and mental health counseling. 

As a Key Account Manager, you will be responsible for managing and nurturing relationships with the company's key clients. Your goal is to understand their needs, anticipate their challenges, and ensure they receive exceptional service. You will work closely with cross-functional teams to achieve revenue targets and strengthen the long-term partnership with key accounts.  

• Build and maintain strong, trusting relationships with key clients by understanding their business objectives, challenges, and priorities 
• Serve as the primary point of contact between the client and the company. Ensure effective communication and timely responses to inquiries, system adjustment wishes or concerns. 
• Develop and implement strategic account plans that align with the client's goals and the company's objectives. These plans should include revenue growth strategies, customer satisfaction initiatives, and risk mitigation strategies. 
• Proactively identify and address any issues or challenges that may arise in the client relationship. Find solutions that benefit both the client and the company. 
• Stay informed about industry trends, market developments, and competitors to provide valuable insights and recommendations to key clients. 
• Manage contracts, negotiations, and agreements with key clients, ensuring compliance and adherence to terms. 
• Collect feedback from key clients and use it to improve products, services, and the overall client experience. 
• Prepare regular reports and updates on key account performance, including revenue, sales forecasts, and client satisfaction metrics. 

• Bachelor's degree in relevant fields (Master's degree preferred). 
• Proven experience in customer facing positions such as Customer Success Management, Relationship Management, key account management or sales. 
• Excellent communication, negotiation, and interpersonal skills 
• Strong analytical and problem-solving abilities. 
• Ability to work collaboratively with cross-functional teams. 
• Knowledge of the industry and market trends. 
• Results-oriented and goal-driven. 
• Proficiency in customer relationship management (CRM) software. 
• Adaptability to changing client needs and market dynamics. 
• Very good knowledge of German and English, both written and spoken; other language skills, especially French and Spanish are a plus