This position can be based in Dublin, London, Amsterdam, Berlin, Munich, Barcelona or Madrid.It’s time to bring your best and make your mark. Join Customer Experience at Personio, using your subject-matter expertise to build relationships with our customers and help them maximize their value every day. Together, we’re solving real problems for real people.

At Personio we are on the amazing journey of becoming the leading People Operating System in Europe! Join our international Customer Education team and take an active role in shaping our culture and the future of thousands of People teams and organizations across Europe. At Personio you will have a direct impact on our product, our users, our organization, and the future of HR in Europe.

As our Knowledge Manager, you are responsible for overseeing all knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets. You are required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization's knowledge assets. You are an expert communicator,  a seasoned information architect, and master in organization and distribution. You will ensure that knowledge about internal processes and our product is managed and distributed effectively and efficiently within the Customer Experience department. In addition, you will support our Educational Content team in the creation and analysis of customer information materials.

• You are responsible for the content and optimization of the internal knowledge base of the Customer Experience department (in Confluence as well as other linked knowledge systems).

• You are the driving force behind the adoption of our internal knowledge and documentation systems, and develop strategies to drive these metrics.

• You define the knowledge management strategy for our knowledge base and maintain high quality, up-to-date, and searchable content for audiences of varying skill levels.

• You work effectively across the organization with stakeholders, change management, service teams, trainers and subject matter experts to develop and support new and existing products, features, and services.

• You establish writing guidelines based on best practices and enable the team of content developers and contributors to achieve or surpass them.

• You identify and analyze data and take action on it to streamline processes, increase adoption of content, and optimize the value and relevance of the content.

• You support our internal and external training departments by coordinating our content developers’ efforts to complement training offerings.

• You will support the Customer Education Team in analyzing and developing channel-specific performance KPI reporting.

• You have at least 3 years of professional experience in knowledge management.

• You are confident in using knowledge management systems, preferably with experience in Confluence administration. 

• You have proven experience in growing Knowledge Base adoption and increased usage, and ideally you have created or participated in an KB adoption plan.

• You are adept at stakeholder management and thrive in a changing environment where decisions have to be made quickly.

• You have experience in optimizing internal knowledge documentation (both in terms of content and structure as well as search efficiency) as well as in developing and pursuing adequate strategies.

• You are technically proficient and confident in working with a complex system environment.

• You have experience in information architecture and ideally in change management.

• You have content management, technology and data fluency

• You have business planning, industry knowledge, strategic thinking and leadership skills. Experience in SaaS would be a plus.

• You are a strong communicator with excellent written and spoken English as well as strong linguistic and grammatical skills.

• You are structured, self-organized and have a strong analytical and data-oriented mindset.

Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work! Work with us and receive:

• Competitive compensation package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Find your best way to work with our office-led, remote-friendly PersonioFlex! We offer a roughly 50% remote, 50% in-office working framework to suit your needs
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• Comprehensive healthcare and dental coverage for each permanent employee (excluding taxes)
• Invest in your retirement via the Personio Pension Scheme, with a Personio match of up to 5%
• Access multiple fitness studios and sports facilities across Ireland for €30 per month with a subsidized Gympass membership
• A beautiful office in the heart of Dublin, complete with professional espresso machines, free drinks and snacks, and indoor and outdoor break spaces