Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

Position Overview:

As the Order Operations Manager for the EMEA region, you will play a critical role in ensuring the efficient and accurate processing of customer orders. You will lead a team of order management professionals and work closely with cross-functional teams to optimize processes and enhance customer satisfaction. 

Key Responsibilities:

• Team Leadership: Lead and mentor a team of order management professionals, providing guidance, support, and performance feedback.

• Order Processing: Oversee the end-to-end order processing cycle, ensuring accuracy, compliance, and timely execution.

• Contract Review: Utilize your experience in reviewing contracts to ensure order accuracy and compliance with company policies and regulations.

• System Proficiency: Utilize Salesforce and NetSuite or similar order management systems to manage orders, track customer interactions, and maintain accurate records.

• Process Optimization: Continuously assess and improve order management processes to enhance efficiency and customer satisfaction.

• Cross-functional Collaboration: Collaborate with sales, customer support, and other departments to resolve order-related issues and drive seamless customer experiences.

Qualifications:

• A minimum of 5 years of managerial experience is required for this role.

• Bachelor's degree in Business Administration, Finance, or a related field.

• Prior experience in a SaaS company is strongly preferred.

• Proficiency in Salesforce and NetSuite or similar order management systems.

• Experience in reviewing contracts and ensuring order compliance.

• Excellent communication and interpersonal skills.

• Detail-oriented with strong analytical and problem-solving abilities.

• Ability to thrive in a fast-paced, collaborative, and customer-focused environment.

#LI-AT1

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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