Vimeo is looking for an Order Operations Manager to manage a team and own all day to day operations of renewal and  standard order revenue for EMEA and APAC regions.  The renewal resources will support Account Managers by focusing on administrative operational housekeeping, while the Order Management team will focus on supporting deal desk’s standard quoting and account review procedures. The Order Operations Manager will be responsible for keeping the team accountable for day to day workload, reporting success and needed improvements to the Deal Desk Director, and coordinating end of month coverage and reconciliations for the business.

What you'll do: 

• People manage the Order Operations resources in timezone
• Handle day to day renewal and order volume through Salesforce dashboards and ticket requests
• Monthly order wrap up and reconciliation- global
• Partner with Account Manager leadership in your region to gain feedback and build streamlined communication and processes.
• Work with Deal Desk Director on process & system enhancement initiatives
• Stand in for Deal Desk in TZ for urgent coverage needs

Skills and knowledge you should possess: 

• 2+ year of people management in a high volume customer service, finance, or operations environment
• Strong analytical and problem solving skills
• Ability to multi-task across multiple projects and internal stakeholders
• Advanced Salesforce user experience ( building and analyzing reports, request queues, opportunity management, being a business partner in enhancements, UAT)
• Intermediate knowledge of Excel / Google Sheets ( Macros experience a plus)

About Us:

Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.