We’re looking for a Payment Operations Team Lead to join our team in our Mumbai office. This role is a 12 month fixed term contract, and will give you the unique opportunity to have an impact on Wise’s mission, grow as a leader of our Operations teams and help save millions more people money. 

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to develop strong oversight over Operational processes; driving Operational excellence through impactful initiatives, while building sufficient controls and assessing and mitigating Operational risks. 

Here’s how you’ll be contributing to the Operations Team

• Taking ownership of the operational payment process; You’ll be the subject matter expert of our Payment Flows in India, being able to understand regulatory requirements and working closely with internal and external teams to support Operational requirements;
• Acting as the first level escalation point for the team as well as internal and external partners;
• You’ll translate regulatory requirements to our Payments teams to ensure the right resources and processes are in place, ensuring at all times a high-quality, high-speed workflow with optimal coverage; 
• Help the Payments team develop and measure KPIs for success;
• Setting goals for the Operations teams and reporting against them, monitoring team’s performance metrics;
• Drive operational excellence, while building sufficient controls and assessing and mitigating operational risks; 
• Ensure the team’s readiness to handle unexpected situations; 
• Guaranteeing process documentation within own area;
• Guaranteeing team’s input and participation in regional and central Operations planning;

This role will give you the opportunity to: 

• Make an Impact - You’ll help drive the definition of our goals and vision while increasing the efficiency of the operations team and dreaming big, driving us towards Mission Zero!
• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!
• Develop Wisers - You’ll scale culture and help to create a positive and motivating work environment for our Wisers. You’ll ensure the health and productivity of the specialists within your teams by helping to set the right culture and implement the right approaches. We don’t believe in drama, only good Karma!
• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. You’ll also occasionally travel to work and learn with our teams in other locations! We’re 1500+ Wisers with 70+ nationalities located in offices from Tallinn to Tokyo, and much like our product, we operate without borders communicating across teams and locations. We get it done!

About you: 

• You demonstrate leadership skills based on your previous work experience.
• You have a proven track record of moving metrics and reaching your KPI goals.
• You drive to make things happen instead of wondering why things happened.
• You place customers first and you make no compromise on this.
• You’re comfortable working within teams that face big challenges and taking responsibility in difficult situations.
• You’re a great communicator, straight up and honest. You can adapt your communication style to different audiences. You’re able to persuade others and you aren’t afraid to challenge something when you need to.
• You know how to use data to prioritise tasks that have the most value-add to customers’ and measure the impact - you’re able to build strong narratives & conclusions from data points. 
• You’re comfortable working within teams that face complex issues and take charge in difficult situations.
• You enjoy creating an inspiring team environment where ideas are shared and openness is valued. You’re comfortable and composed when either giving or receiving feedback.
• You have a passion for technology, customer experience, and you want your work to have a positive impact on people.
• You’re a great relationship builder, experienced at working closely with external partners as well as product development teams, including product managers and engineers.
• Your curiosity has no limit and this is your guiding light. You have the self-awareness to recognise areas you don’t know and the humility to learn

If you're interested in the position, do apply by submitting your CV and cover letter (a cover letter is mandatory for this position). In your cover letter, please answer the following questions with relevant examples from your previous experience:

1) Share with us your motivations for applying to this role. 

2) You are presented with the option to address the following 3 areas, which would you prioritise first (to last), and why?

• Eliminating a medium-level Operational Risk 
• Reducing Operational cost by 10%
• Increasing Payment volumes by 10% 

We're people without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences.

Every Wiser should feel that they can be themselves at work. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to share their contributions towards mission zero and able to progress in their careers.

Having diverse teams that reflect our diverse customer base helps us build a better product. We can be more creative and empathetic to our customer's needs and life experiences and makes sure we leave no-one behind on our journey to mission-zero.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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