Title: North West Platform Manager 

Location: North West, UK - Hybrid 

Division: Managed Services 

Reports to: Head of Technical Operations 

• Are you ready to drive digital transformation and innovation within a dynamic organisation focused on delivering exceptional public services? 
• Do you have a passion for helping clients harness the power of technology to solve complex challenges and improve experiences? 
• Do you want to have the opportunity to help drive and support our managed service clients in the North West, providing first class IT support across the server infrastructure and systems landscape. 

If so, we would love to hear from you! 

ABOUT US 

Agilisys is at the forefront of digital transformation and innovation in the public services sector. With over two decades of experience, we have established ourselves as a trusted partner for governments, local authorities, and organizations nationwide. Our mission is to empower our clients to deliver exceptional public services by harnessing the full potential of technology and data. 

OUR VALUES  

Partnership: we become one team and family with organisations, helping them to navigate change and stay agile. 

Integrity: our people really care, going beyond the brief to make change happen for organisations and citizens. 

Innovation: we bring together the right technologies and services to design solutions that work. 

Passion: we are passionate about - and dedicated to - public services and improving people’s lives. 

THE ROLE 

Key responsibilities 

The North West Platform Manager will be responsible for overseeing the IT server infrastructure and systems across our North West partnerships. This is a hybrid role that will involve team management across multiple locations, resource, and capacity planning, and ensuring IT platform services meet or exceed contractual SLA requirements, are managed, secure and up to date. Working with peers to align best practise and ensure Agilisys standards and methodologies are adopted, supported and efficient. 

Specific duties 

You will need to be comfortable doing the following: 

• In-depth knowledge of server administration, virtualization, and cloud technologies (Azure). 
• Understanding of cybersecurity best practices to ensure the security and integrity of IT systems. 
• Security Vulnerabilities and patch management 
• Respond to and resolve escalated IT issues promptly, keeping downtime to a minimum. 
• Implement IT service improvement initiatives to enhance customer satisfaction. 
• Foster a collaborative approach by building and nurturing strong relationships with stakeholders, both within Agilisys and with external partners, to achieve shared goals and deliver exceptional outcomes. 
• Embrace a culture of innovation and agility, proactively identifying opportunities for improvement and adaptation. 

Opportunity 

This role is an excellent opportunity to be involved in delivering first class, transformational IT services across the North West. Managing and supporting zero trust public and private cloud environments, working with some of the latest technologies and fostering a culture of automation and efficiency.  

ABOUT YOU 

The ideal candidate will have a track-record in delivering results while embracing change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role. 

The Ideal Candidate 

• Proven leadership skills with the ability to manage and mentor diverse technical teams. 
• Strong technical background with the ability to get involved where necessary, this is very much a hands-on role. 
• Delegate tasks effectively and foster a collaborative work environment to achieve team goals. 
• Strong analytical and creative problem-solving abilities to address complex technical challenges. 
• Ability to adapt to changing environments, technologies, and business requirements. 
• Conduct regular performance evaluations and provide constructive feedback to team members. 
• Experience of working in a matrix management environment 
• Performance Management 
• Excellent stakeholder management. 
• Passion for innovation and a commitment to shaping the future of public services. 
• Security vetting and clearance maybe required. 

WHAT WE CAN OFFER YOU: 

This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. 

Benefits include: 

• Enhanced Pension Scheme 

• Health Insurance 
• Private Medical Insurance  
• Life Assurance 
• Access to exclusive discounts and offers through the company’s “Perks at Work” scheme 
• 25 days annual leave (with the option to buy more) 

PROCESS 

Simply submit your CV. 

By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role.  This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for.  You can ask us at any time to remove your CV from our database by emailing talentacquisition@agilisys.co.uk – but please note that this means we will no longer consider you for the role you have applied for. 

We have a rigorous recruitment process, which we use for all our roles to ensure we attract the very best talent.  

Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.