Wayfair is seeking collaborative, innovative, and adaptable candidates for full-time positions within our Operations team. Operations Associates will have the opportunity to gain experience in core functional areas at the center of our logistics and supply chain functions and contribute directly to the growth and success of the company. This is an ideal opportunity for candidates who are looking to join a highly collaborative, cross-functional team, driving forward the future of retail supply chain operations. 

What You'll Do

• Communicate performance trends and improvement opportunities to management both within and outside your immediate line of reporting
• Work cross-functionally with a variety of teams across Operations 
• Monitor key performance indicators and work collaboratively to improve the quality of our logistics and supply chain operation
• Create and deliver communication plans with external partners including suppliers, logistics, Wayfair’s proprietary freight forwarding service (CastleGate Forwarding), and external 3rd party logistics companies (3PL)

What You’ll Need 

• Bachelor’s degree earned by date of hire
• Excellent communication, both written and verbally
• Collaborative mindset that thrives as part of a team
• Data and process-oriented, demonstrated ability to continuously learn new tools
• High attention to detail and proven ability to consider multiple priorities simultaneously
• Ability to navigate an environment of continuous improvement working through ambiguity in an evolving organization 
• Drive to win and steer collaboration cross-functionally
• Investment in the customer experience 

As an Operations Associate, you could be placed on the following teams.

Possible Team Placements Include:

Castlegate Forwarding

CastleGate Forwarding is a digital freight forwarding organization within Wayfair's broader CastleGate Logistics network. We offer a full suite of shipping services that aims to provide Wayfair suppliers with competitive and convenient logistics solutions.

Corporate Service

The global corporate service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. They identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents.

Corporate Supply Chain

Wayfair's Corporate Supply Chain (CSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the CSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the CSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale. 

Global Partner Support

The Global Partner Support Team makes sure that our Partners focus on what they do best - leaving the rest to us. We act as the voice of the Partner across the organization. We provide our Partners with the day to day support needed to ensure they delight our customers and win online with Wayfair. We identify areas where we need to do better, and eliminate  issues at source across the organization. We co-develop self service solutions to ensure suppliers have the tools to operate independently. We provide frontline service support, replying and resolving challenges across our suppliers and carriers.

Planning & Inventory Management

Planning and Inventory Management (PIM) drives Wayfair’s top and bottom line by partnering with our suppliers to deliver high availability across CastleGate, physical retail, & dropship. PIM is at the forefront of building innovative and scalable solutions that provide a unique, competitive advantage for Wayfair and unlock value for our supplier partners. By leveraging our proprietary technology, fulfillment and delivery networks and supply chain services, we reduce costs, increase speed of delivery and ensure a reliable consumer experience. We solve complex problems across operations, analytics, and insights to achieve rapid growth.

Planning & Analytics

Wayfair’s Planning & Analytics  team consists of four interrelated teams: Network management, Operations Analytics , Operations Performance Management/Global Analytics Tech , and Operations Research (OR).  Together, these teams deliver insights and support capability development that cuts across the other functional areas and helps us make better decisions across various time horizons, and drive overall network performance/network outcomes. This includes, for example: (a) driving operational planning and coordination across all functional areas for our order-to-delivery chain, (b) shaping long-term strategy and network design, (c) providing the single source of truth for performance across Operations, and (d) applying advanced optimization techniques to enable automated, yet high-quality operational decisions at scale.

An Important Note about Wayfair's In-Office Policy:

All Boston-based interns, Co-ops, and corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday - Thursday, and work remotely Friday.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.