Operations Strategy and Insights Associate- Deliveroo Hop and Editions

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Deliveroo HOP and Editions 

The HOP and Editions divisions embody Deliveroo's dark store and dark kitchen models, catering to both grocery and restaurant order fulfillments. 

• Deliveroo Hop is dedicated to swiftly delivering groceries worldwide, whether it's the weekly shopping, last-minute dinner party essentials, or a late-night snack. The Deliveroo Hop team is establishing a network of stores spanning the UK, Italy, Hong Kong, and the UAE.
• On the other hand, Deliveroo Editions aims to grant customers access to the finest culinary offerings, regardless of their location. This is achieved through tailored, delivery-only kitchens that host a curated selection of local restaurants across the UK, France, UAE, Hong Kong, and Singapore.

Both these models rely on Deliveroo's dedicated staff running the dark sites and efficiently delivering orders through its extensive rider network. Crucially, the operational insights gained from these ventures not only elevate the customer experience but also increasingly serve as a foundation for innovation in business models, product offerings, and operational excellence for third-party partners.

We are actively seeking individuals with outstanding drive and entrepreneurial spirit to join our team and contribute to enhancing the industry's foremost dark store models. Joining Deliveroo HOP and Editions within the larger Deliveroo organisation presents a thrilling opportunity, and there is a lot more we are going to achieve!

The Role

The Operations Strategy and Insights Associate will be responsible for overseeing the comprehensive management of diverse projects aimed at achieving strategic business objectives related to efficiency optimization across HOP and Editions sites globally. Their role mirrors that of a consultant, applying data-driven problem-solving to pivotal initiatives with a focus on enhancing labour productivity, designing operational planning processes, and collaborating with finance and strategy teams to drive impactful P&L outcomes.

The ideal candidate must navigate swiftly through a dynamic, high-stakes environment. Success in this role requires independent work, a nuanced understanding of key data, and a deep sense of ownership over projects. The entrepreneurial nature of the position provides opportunities to showcase impact, facilitating rapid growth within the role.

Effective communication with stakeholders is integral to the position. This involves merging problem-solving and innovative thinking with robust approaches to execute complex projects, influencing colleagues across various teams. The candidate is expected to proactively contribute to both short- and long-term visions, draft strategic documents for the business, and conduct detailed / 80-20 analyses as needed.

Responsibilities 

• Develop an in-depth understanding of operational improvements crucial to the financial and strategic goals of the company, particularly focusing on labour productivity and planning, and organisation design
• Define and lead project objectives, timeline and success metrics by conducting data-driven analyses and collaborating directly with the leadership team across HOP and Editions marketplaces 
• Build scalable and time efficient solutions through automation to efficiently drive operational improvements and to track success metrics in a dynamic business environment 
• Establish and maintain relationships with key stakeholders, including site operations, product, finance and strategy, and planning and analytics teams, ensuring alignment across different teams and building effective ways of working to ensure project success
• Take ownership of site level implementation of by working directly with relevant teams
• Manage multiple projects simultaneously, skillfully prioritising competing business demands and proactively harness and implementing learnings for timely course correction  
• Provide project updates to senior management and key stakeholders, and effectively surface key issues, dependencies and timeline risks (e.g. tech delays, site ops resources etc.) 
• Measure project success and tangible impact, identifying process improvements needed to ensure continuous improvement

Requirements

• 3+ years of relevant experience in a consulting or data-driven operations strategy role
• Experience leading strategy-based projects to identify and resolve multi-dimensional issues to deliver strategic and operational success
• Experience in collaborating with cross-functional teams with a wide range of expertise
• Experience in analysing large amounts of data, in particular working with analytical models that combine quantitative qualitative information in complex real world scenarios
• Excellent presentation, communication, organisation and project prioritisation skills
• Ability to thrive in an entrepreneurial, fast-paced, and ambiguous business environment  
• Proficiency in G-Suite and Microsoft Office for analysis and presentation
• Experience in an analytical environment is preferable
• Note: This role is UK based but may require some travel

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.