At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing. 

Why We Have This Role

We are seeking a highly motivated and proactive Partner Ecosystem Specialist to join our team. In this role, you will support our partner ecosystem operations, ensuring the growth, development, and overall effectiveness of our partnerships.

The ideal candidate will possess exceptional written communication skills, possess critical thinking abilities, and have the ability to effectively handle and resolve Partner inquiries through ticketing systems. You will work closely with cross-functional teams, including Sales, Marketing, Ecosystem and Finance, to identify opportunities for improvement, analyze data, and implement solutions. 

 How You’ll Find Success

• Building and Maintaining Strong Partner Relationships: As a Partner Ecosystem Specialist, your success will rely heavily on your ability to establish and maintain strong relationships with partners. This includes understanding their needs, providing support, and communicating effectively to ensure mutual success.
• Achieving Partner Program Goals: Success can be measured by your ability to meet or exceed the set goals of the partner program you are responsible for. This might include increasing partner engagement, generating new leads or revenue, enhancing partner satisfaction, or expanding the partner network.
• Providing Exceptional Customer Experiences: Ultimately, success as a Partner Ecosystem Specialist is tied to the success of your partners and their customers. Ensuring that partners are delivering exceptional customer experiences, addressing customer needs, and creating long-term value are essential components of success.
• Continuous Learning and Improvement: Striving for ongoing personal and professional development, staying up to date with industry best practices, and taking advantage of learning opportunities will contribute to success in this role.

How You’ll Grow

• Adapting to Market and Industry Changes: A successful Partner Ecosystem Specialist will stay informed about market trends, industry developments, and competitive landscape changes. Being proactive in adapting partner programs to align with these shifts ensures continued growth and relevancy.
• Foster Cross-Functional Collaboration: Enhancing your ability to collaborate effectively with cross-functional teams is vital as a RevOps Analyst. Take the initiative to build relationships and establish strong lines of communication with Sales, Marketing, Finance, and other teams. Seek opportunities to work on cross-functional projects, attend meetings outside your immediate area of responsibility, and actively contribute to discussions and decision-making processes.
• Enhance Communication Skills: Improve your communication skills, both written and verbal, to effectively convey information, build rapport, and resolve conflicts. Clear and concise communication is essential in building trust with partners and conveying your support and commitment to their success.

Things You’ll Do

• Provide outstanding Partner support by addressing Partner inquiries and concerns via ticketing systems.
• Demonstrate exceptional written communication skills, ensuring clear and concise responses to Partner tickets.
• Exhibit critical thinking abilities to swiftly analyze and assess Partner issues, escalating complex problems when necessary.
• Collaborate closely with other departments to resolve customer inquiries effectively.
• Effectively prioritize and manage multiple Partner tickets simultaneously, ensuring a prompt and comprehensive resolution.
• Identify opportunities to improve Partner support processes, suggesting innovative ideas to enhance efficiency and Partner satisfaction.
• Maintain Partner databases accurately, documenting all relevant information and resolutions provided.
• Proactively identify potential Partner issues or trends and escalate them to management to ensure timely resolution.
• Conduct regular audits of Partner Ecosystem data and processes to identify discrepancies and propose and implement corrective actions.

What We’re Looking For On Your Resume

• Bachelor's degree in Business Administration, Communications, or a related field.
• Strong problem-solving skills and the ability to think critically and analytically.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, with a focus on empathy and building customer relationships.
• Ability to manage multiple tasks while maintaining attention to detail.
• Familiarity with CRM systems or equivalent customer support software preferred.
• Problem-solving skills, with a focus on providing practical solutions.
• Ability to work effectively in a team setting as well as independently.
• Basic understanding of business and customer service principles.
• Willingness to continue learning and improving skills and knowledge.

What You Should Know About This Team

You’ll be a Global Ecosystem Operations team member, and we take pride in delivering operational excellence to our external partners and internal stakeholders through accurate, timely, insightful and customer focused deliverables and operational support. We work hard but also love to have fun! Your manager will be located in the US, and you’ll have team members in Mexico, US and EMEA.

Our Team’s Favorite Perks and Benefits

• QMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team. 
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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