About Crunchyroll

WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

In the role of Social Media Community Manager, you will report to the Senior Manager, Global Social Media Strategy.

We are considering applicants for the location(s) of Dallas, Los Angeles, San Francisco or Remote.

The Social Media Community Manager will help to foster a fun and welcoming community within the Crunchyroll social media ecosystem, including Discord, TikTok, Instagram, and Twitter/X. This includes developing community engagement plans connected to Audience Development goals and engaging with both replies to Crunchyroll content and fan-posted content about Crunchyroll or our streaming series on the Crunchyroll platform. You will maintain brand standards through an authentic voice and meet expectations of licensors via all public-facing communications. 

Core Areas of Responsibility

• Promote positive fan engagement within the Crunchyroll social media ecosystem by creating frequent community engagement campaigns

• Moderate and oversee activities on the official Crunchyroll Discord server including a team of moderators to encourage the right tone and ensure all community posts and comments follow guidelines 

• Respond to commonly asked questions with answers and relay information that adhere to Crunchyroll standards

• Support refining community management policies including banned terms, anti-bullying measures, and Discord community procedures

• Identify community trends and improvements to appropriate teams

• Share weekly sentiment reports on important topics that are being discussed by the Crunchyroll community

About You

We get excited about candidates, like you, because...

• You have 3-5 years of experience in digital community management, social media marketing or similar fields in a corporate setting

• You have a knowledge of Discord

• You possess the ability to conceptualize and implement engagement campaigns for digital communities 

• You have an expertise in anime and the anime fandom community

• You embody the “person of the internet” persona, with understanding of trending topics in mainstream entertainment, and anime fandom communities  

• You’re able to interpret and follow brand guidelines precisely

• You have basic to intermediate experience with social media analytics to advise on community management strategy

About the Team

Crunchyroll’s Audience Development team of champions manages our social media, editorial, multimedia projects, influencer activations and more. The social media team oversees one of the entertainment industry's largest social media networks, with millions followers across every major platform and continued growth far beyond industry standards.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package
• Accrual-Based PTO policy

#LifeAtCrunchyroll #LI-remote

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.

• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Service. We serve our community with humility, enabling joy and belonging for others.

• Kaizen. We have a growth mindset committed to constant forward progress.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Questions about Crunchyroll's hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs

Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.