See yourself at Twilio

Join the People Operations team at Twilio as People Operations Specialist supporting the APJ region. 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The People Operations team is the backbone of Twilio’s core HR functions, with responsibility for running the  day-to-day processes of the employee lifecycle. This team is currently on an exciting transformation journey with a view to delivering a seamless, efficient experience for our customers. You will play your part in this transformation by helping to identify and implement improvements for the region, create best practices and make a contribution to the foundation of a world-class People Operations organization. 

 

This position is needed to work closely with other People functions to execute HR Operational processes and services specialists who live the Twilio Magic and bring a skill-set of strong customer service, detail orientation, communication skills, and a broad understanding of HR processes and systems. 

Responsibilities

In this role, you’ll:

• Leverage the HRIS system to perform transactions, support employees, and internal stakeholders  
• Provide HR support directly to employees and internal partners related to questions concerning: Benefits, Compensation, HR Policies, Relocation, Background Checks, Payroll, HR Systems (Workday, Greenhouse, ServiceNow), General HR related questions, Mobility and Immigration and other areas
• Provide administration, communication, and processing in support of core HR processes
• Partner closely with other People functions and HRBPs to execute HR Operational processes and services with a focus on employee experience, and data integrity. Provide mentorship and assistance for employees and managers on core HR policies and processes
• Maintain confidentiality of core HR data and projects. Participate in system testing and support for HR Operations related program rollouts, new systems and processes
• Document, maintain and communicate core HR processes to users and partners

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• Demonstrate effective multitasking, interpersonal, collaboration and communication skills
• Ability to prioritize multiple stakeholders, projects, and tasks
• Brings curiosity, and desire to find opportunities for improvement
• Keen to continue learning and developing their skills, having a growth mentality
• Proactive and communicative, prioritizing employee and customer communications and service
• Detail oriented with an understanding of the HR ecosystem (payroll, IT, compensation, benefits, legal)
• Minimum 2 years experience running HR processes in APJ involving the coordination of operational and project tasks, and direct customer/employee queries 
• Excellent verbal and written communications skills in English

 

Desired:

• Prior experience running HR processes for India, Singapore, and/or Australia 

 

Location

This role will be remote, and based in Remote India 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.