The Role

At Personio, we are on an inspiring and ambitious mission to build the People Operating System - the single source of truth for employee information - that enables small & mid-sized businesses to be strategic about their people, the biggest asset and success factor for any organization.

We are building the environment and the culture for you to do the best work of your career. You'll be surrounded by fellow craftspeople and you'll be asked to apply your skills to raise the bar for how Personio – and the industry at large – builds products.

We are looking for an experienced Principal User Researcher, who has experience with Market Research. You will be a core member of Personio’s Research team, reporting to the Head of Research and closely partnering with Personio’s marketing, design and product leadership to shape the future of our products. You will be accountable leading large scale research and both coaching and working with a world-class team of researchers, developing market and UX research programs and frameworks that help to deeply understand customer’s needs and expectations, and build a delightful user experience. You will present insights in a compelling way to help shape product strategies and de-risk product decisions.

Responsibilities

• Drive large scale research i.e. market research studies, brand measures, value proposition research, positioning research, segmentation studies, personas, pricing studies, satisfaction and loyalty studies
• Develop the research toolkit and build team workflows that will ensure research quality and team efficiency
• Communicate, advocate for, and socialize actionable insights in a compelling way
• Partner with marketing and product stakeholders to guide product development and refinement, understanding their strategies and needs, discovering roadblocks, and prioritizing research
• Maintain an understanding of the research projects being worked on by the team
• Foster an open and collaborative culture based on trust
• Drive toward team goals and expectations focused on mutual accountability
• Provide actionable feedback and support to develop and grow researchers
• Demonstrate and teach others how to apply a range of research methods, understanding the balance and trade-offs between scrappy research and rigor
• Actively contribute to Personio’s Insights team culture, processes, and documentation

What you need to succeed

• 12+ years of research experience in the field of market and user research with a proven record of driving change through research insights
• Proven understanding of quantitative and qualitative research methods
• Extensive experience conducting quantitative research including: value proposition research, positioning research, segmentation studies, personas, pricing studies, satisfaction and loyalty studies
• Experience in scaling and evangelizing user research within the broader organization in creative ways to increase empathy
• Outstanding communicator both verbally and in writing
• Excellent cross-functional collaboration skills
• Experience at a scaling or scaled, enterprise-company
• A strong desire for creative problem-solving, tolerance for ambiguity and excellent time-management skills
• Preferred: PhD in Sociology, Experimental Psychology, Human Computer Interaction, Anthropology, Political Science, a related field, or equivalent practical experience

Why Personio

Aside from our people, culture, and mission, there are a variety of additional benefits that make Personio a great place to work! Our Benefits:

• Medical, dental, vision, and life insurance
• 401(k)
• Green Transportation (For NYC based employees) 
• Home office setup allowance
• Gym allowance 
• 20 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society –  one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Receive family leave, child support, and sabbatical opportunities with PersonioCares

$210,000/year to $240,000/year + equity + benefits Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and final location. Also, this range represents base salary only and does not include equity, or benefits, if applicable.Please note that the information provided in this job posting is for general informational purposes only. The job posting is provided 'as is' without any representations or warranties, express or implied. Personio makes no representations or warranties in relation to the accuracy, completeness, or suitability of the information contained in this job posting. By applying to this position, applicants acknowledge that they have read and understood this disclaimer and that Personio shall not be held liable for any reliance on the information contained herein.Personio is an equal opportunities employer, committed to building an integrative culture where everyone feels welcomed and supported. We #EmbraceUniqueness and understand that our diverse, values-driven culture makes us stronger. We are proud to have an inclusive workplace environment that will foster your development no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.