📣  A bit about the role.  

We are growing quickly. It’s exciting. We’re eager to feed more dogs and help them live healthier and happier lives. We believe that delivering more value to our customers through our physical and digital proposition is the way to do that. That’s where you come in.

We’re looking for a Product Manager to sit in our Customer Retention pod. The role will focus on helping customers get the most out of their Butternut subscription throughout their onboarding journey as well as trying to save customers who are considering pausing and helping welcome back those who want to reactivate.

At Butternut Box, Product Managers own and drive the vision, roadmap, and execution of their teams. In this role, you’ll lead an autonomous, cross-functional Product team, collaborating extensively with members of our Product Design, Engineering, and Marketing teams. You’ll also work closely with cross-functional partners across Brand, Proposition, Operations, and Customer Love.

In this role you can expect to be:

• Driving the roadmap for your team and influencing the strategy of the wider Retention pod.
• Setting clear goals and metrics for your product and feature sets, and being accountable for achieving them.
• Prioritising the work of your team, accounting for the cost, impact, and risk of different opportunities and projects.
• Ensuring everyone has clarity on their team’s progress and plans going forward.
• Driving quantitative insights – defining metrics, running analyses, gathering insight from A/B testing, and collaborating with analysts to define and answer more complex analytical questions.
• Driving qualitative insights – talk to users regularly to understand what’s working, what’s not, and help shape our thinking.
• Running your team’s process, optimising for clarity, impact, and sustainable throughput.
• Defining the scope of projects and ensure continual clarity on the spec.
• Helping evolve our processes for how we approach product development and make sure we have the tools we need to maximise efficiency and impact.
• Collaborating with stakeholders from around the business on solving problems for their teams and gathering useful insight into the teams’ plans and projects.
• Reporting into a Senior Product Manager on the Retention Pod.

👋  A bit about you. 

• Loves dogs. Naturally.
• Passion for start-ups and Product Management.
• You’re an entrepreneurial type who can make quick decisions and doesn’t need direction to make things happen.
• At least 3 years relevant experience in Product Management, ideally with physical product or e-commerce exposure.
• You have strong analytical skills and are comfortable talking cohorts, segments, funnels, and flywheels.
• You have strong project management skills, and know how to ensure a project is delivered on time, when appropriate.
• Have a strong understanding of good design. You don’t need to be a designer, but you should be able to articulate and guide great design decisions.
• Your communication skills are on-point and you can quickly and easily gather support for your ideas, and champion them with exec-level communication.
• You have the ability to grasp long-term strategic plays and initiatives that drive customer engagement and company growth.

🐶 A bit about us. 

At Butternut, we put the food back into dog food. We believe dogs deserve to eat the healthiest, most natural and tastiest food with none of the nasties. That’s why we make freshly prepared dog food. Cooked like you would at home. Delivered in perfect portions. #LI-Hybrid

As a B-Corp certified company; you can be sure you are joining a sustainable company who care about our people, product and our impact on the environment.

Our goal is to help dogs live healthier, happier and longer lives whilst leaving humans smiling after every interaction. We’ve come a long way since our co-founders (Kev & Dave) hand-delivered the first Butternut Box, we now feed a lot of dogs across the UK - but we want to feed dogs everywhere. And to do this, we need a team of brilliant people who share that ambition to come and work with us. 

 🙌 A bit about what we offer.

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service 
• 5 paid 'paws' days per year to support to learning and/or wellbeing
• £500 personal learning & development budget 
• Butternut Box employee discount 
• Enhanced parental leave
• Co-working office space. 
• Flexible working hours and work from home options 
• Cycle to work scheme
• Pension with NEST
• Private Medical Insurance with Vitality
• Private Dental Insurance with Bupa
• Time off for fertility treatments and pregnancy loss
• Paid sabbaticals for squad members with 5 or more years at Butternut
• Discounted gym access through MyGymDiscounts
• Lots of office dogs (Ajax, Brio, Basil, Chorizo, Lenny, Jasper, Peggy, Pip and many more….)

ℹ️ Logistics:

• Our product teams work 3 days per week from our West London office (Monday, Wednesday and Thursday) and 2 days from home. This is non negotiable, so please only apply if you’re within a reasonable commute of London.
• We reserve the right to close the position if we receive a lot of applications. We’re a small recruitment team so do bear with us - we aim to respond to all applicants personally.
• We are unable to offer visa sponsorship for this role.
• We are not looking for recruitment agency support for this role.

❗️A few things to note: 

• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• As our business has grown so has our responsibility to our community, our planet and our business. We are not perfect, but we are committed to doing business the right way and continually improving our social and environmental performance.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.

#LI-Hybrid